System Center Service Manager 2012 SP1 Bug and Impact to Live Maps

Are you wondering what is Savision Live Maps ? Here is some more details about Live Maps and  how it will be useful to modern IT ! There is one known issue or bug with System Center Service Manager 2012 SP1 and this may impact Live Maps. Recently, I’ve noticed Savision’s twitter feed about the fix or workaround for SCSM 2012 SP1 bug. This is already specified in the SCSM 2012 SP1 release note. Savision has released a blog post related to this bug with SCSM SP1. Read the blog post here.

Bug (Known Issue)

If you’re using enterprise version of Live Maps then you can integrate Live Maps with SCSM to synchronize maps and dashboards. This will ensure that every incident shows the business context necessary for prioritization. This bug in Service Manager prevents Live Maps from being associated with incidents and change requests.

Fix (excerpt from Technet SCSM SP1 Release Note)

PowerShell Tasks Created with the Authoring Tool Do Not Work Properly

Workaround: To work around this problem, update the MonitoringHost.exe.config XML file using the following steps.

  1. Navigate to %ProgramFiles%\Microsoft System Center 2012\Service Manager\ or the location where you installed Service Manager.
  2. Edit the MonitoringHost.exe.config file and add the section in italic type from the example below in the corresponding section of your file. You must insert the section before <publisherPolicy apply=”yes” />.
  3. Save your changes to the file.
  4. Restart the System Center Management service on the Service Manager management server.

About Author 

Anoop is Microsoft MVP and Veeam Vanguard ! He is a Solution Architect on enterprise client management with more than 13 years of experience (calculation done on the year 2014) in IT. He is Blogger, Speaker and Local User Group Community leader. His main focus is on Device Management technologies like SCCM 2012,Current Branch, Intune. He writes about the technologies like SCCM, SCOM, Windows 10, Azure AD, Microsoft Intune, RMS, Hyper-V etc...

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Posted in: Service Pack 1, System Center 2012

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