How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr

How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr? I installed newest version of SCCM/ConfigMgr 1511 Technical Preview version 4.

Microsoft announced that this is the last version of the preview before the SCCM/ConfigMgr 1511 production release. I been testing the previous versions of the SCCM/ConfigMgr vNext TP versions.

In SCCM TP version 4, the CM client (5.00.8325.1000) was not able to download the application package. Initially, the sccm client was not able to get into an approved state that was because of the firewall application on the SCCM/ConfigMgr vNext TP 4 server.

I disabled the Firewall on SCCM Server and client and the approval issue got resolved. However, this didn’t help to resolve the download package issue on the client side. CAS.log and DataTransferService.log gave me more details about the client download issues.

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How to Fix SCCM Application Package Download Issue

In case you want to download SCCM vNext TP4 use the following link here.

How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr
How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr

Following are the snippets of CAS and DataTransferService log files…The main error was Error sending DAV request. HTTP code 401, status ‘Unauthorized’. It was mostly because of authentication failure in the IIS.

CAS.log – How to Fix SCCM Application Package Download Issue

<![LOG[Download failed for content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1 under context System, error 0x80070005]LOG]!><time="16:28:23.482-330" date="11-22-2015" component="ContentAccess" context="" type="2" thread="464" file="contentaccessservice.cpp:2485">
<![LOG[Download failed for download request {62D0C151-A52E-4AA7-8E7D-2B76EB73D64A}]LOG]!><time="16:28:23.482-330" date="11-22-2015" component="ContentAccess" context="" type="2" thread="464" file="downloadcontentrequest.cpp:1155">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistDownloadFailedEvent
{
 ClientID = "GUID:B703ABEE-82F9-4BBA-BCE3-79C71FD9D1FD";
 DateTime = "20151122105823.491000+000";
 MachineName = "WINDOWS101511";
 PackageId = "Content_c3f5721f-b45a-4e13-aa75-899826a4f98b";
 PackageName = "Content_c3f5721f-b45a-4e13-aa75-899826a4f98b";
 PackageVersion = "1";
 ProcessID = 4416;
 SiteCode = "P12";
 ThreadID = 464;
};
]LOG]!><time="16:28:23.506-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="464" file="event.cpp:717">
<![LOG[Successfully raised Download Failed event.]LOG]!><time="16:28:23.522-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="464" file="downloadmanager.cpp:1064">
<![LOG[Error: DeleteDirectory:- Failed to delete Directory C:\Windows\ccmcache\3.BCWork with Error 0x00000002.]LOG]!><time="16:28:23.523-330" date="11-22-2015" component="ContentAccess" context="" type="3" thread="464" file="delpath.cpp:22">
<![LOG[Releasing content request {62D0C151-A52E-4AA7-8E7D-2B76EB73D64A}]LOG]!><time="16:28:24.011-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="4868" file="contentaccessservice.cpp:1861">
<![LOG[Requesting locations synchronously for content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1 with priority Foreground]LOG]!><time="16:33:52.521-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="2412" file="contentaccessservice.cpp:1317">

DataTransferService.log – How to Fix SCCM Application Package Download Issue

<![LOG[Raising event:instance of CCM_CcmHttp_Status
{
 ClientID = "GUID:B703ABEE-82F9-4BBA-BCE3-79C71FD9D1FD";
 DateTime = "20151122105823.190000+000";
 HostName = "ACNCMSQL.nair.com";
 HRESULT = "0x87d0027e";
 ProcessID = 4416;
 StatusCode = 401;
 ThreadID = 464;
};
]LOG]!><time="16:28:23.191-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="464" file="event.cpp:717">
<![LOG[Successfully queued event on HTTP/HTTPS failure for server 'ACNCMSQL.nair.com'.]LOG]!><time="16:28:23.213-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="464" file="ccmhttperror.cpp:357">
<![LOG[Error sending DAV request. HTTP code 401, status 'Unauthorized']LOG]!><time="16:28:23.213-330" date="11-22-2015" component="DataTransferService" context="" type="3" thread="464" file="util.cpp:703">
<![LOG[GetDirectoryList_HTTP('http://ACNCMSQL.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1') failed with code 0x80070005.]LOG]!><time="16:28:23.213-330" date="11-22-2015" component="DataTransferService" context="" type="3" thread="464" file="util.cpp:770">
<![LOG[Job {0BC88479-B2D6-403C-8567-604E59B456B1} impersonating Network Access Account.]LOG]!><time="16:28:23.307-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="464" file="netaccessaccount.cpp:666">
<![LOG[[CCMHTTP] ERROR: URL=http://ACNCMSQL.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE]LOG]!><time="16:28:23.392-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="464" file="ccmhttperror.cpp:291">
<![LOG[Raising event:instance of CCM_CcmHttp_Status
{
 ClientID = "GUID:B703ABEE-82F9-4BBA-BCE3-79C71FD9D1FD";
 DateTime = "20151122105823.406000+000";
 HostName = "ACNCMSQL.nair.com";
 HRESULT = "0x87d0027e";
 ProcessID = 4416;
 StatusCode = 401;
 ThreadID = 464;
};
]LOG]!><time="16:28:23.406-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="464" file="event.cpp:717">

Fix – How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr

SCCM-ConfigMgr TP4-1511-New Software Center-12
How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr

As mentioned above this error is something related to IIS. I checked the IIS authentication related setting for the following website http://ACNCMSQL.nair.com:80/SMS_DP_SMSPKG$/. It seems, IIS anonymous authentication is in disabled state by default.

I changed the Anonymous Authentication settings to Enabled for Default Web site SMS_DP_SMSPKG$.

1E Nomad
How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr
How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr

The IIS anonymous authentication settings change worked well for me. The application got downloaded and installation was successful.  CAS.log and DataTransferService.log entries for reference. How to Fix SCCM Application Package Download Issue.

How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr
How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr

CAS.log

How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr?

<![LOG[Submitted CTM job {1F7E192B-6EA0-426D-9AB8-BECE18D3FCF6} to download Content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1 under context System]LOG]!><time="16:33:52.972-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="2412" file="downloadmanager.cpp:611">
<![LOG[Successfully created download  request {F55C6326-5275-411F-9EC3-8590C88A7AC0} for content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1]LOG]!><time="16:33:52.978-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="2412" file="downloadcontentrequest.cpp:832">
<![LOG[Download started for content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1]LOG]!><time="16:33:53.165-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="740" file="downloadmanager.cpp:1110">
<![LOG[Location update from CTM for content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1 and request {F55C6326-5275-411F-9EC3-8590C88A7AC0}]LOG]!><time="16:33:53.389-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="3984" file="downloadcontentrequest.cpp:1022">
<![LOG[   Download location found 0 - http://ACNCMSQL.nair.com/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1]LOG]!><time="16:33:53.389-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="3984" file="downloadcontentrequest.cpp:1033">
<![LOG[   Download request only, ignoring location update]LOG]!><time="16:33:53.389-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="3984" file="downloadcontentrequest.cpp:1039">
<![LOG[Download completed for content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1 under context System]LOG]!><time="16:33:55.130-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="740" file="contentaccessservice.cpp:1937">
<![LOG[Computed hash: 79CE1ED025829E28582C131C527EB52597E7C1C944B01893CD8DD16A3F80346E]LOG]!><time="16:33:55.819-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="740" file="newhashdir.cpp:817">
<![LOG[Hash verification succeeded for content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1 downloaded under context System]LOG]!><time="16:33:55.819-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="740" file="contentaccessservice.cpp:2288">
<![LOG[Saved Content ID Mapping Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1, C:\Windows\ccmcache\4]LOG]!><time="16:33:55.832-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="740" file="cachedcontentinfo.cpp:188">
<![LOG[CacheManager: ADD new cache entry for id:Content_c3f5721f-b45a-4e13-aa75-899826a4f98b Version : 1 Size : 59719K RefCount:1 LastRef Minutes : 0 State : ACTIVE PinDuration : 0 Location : C:\Windows\ccmcache\4]LOG]!><time="16:33:55.843-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="740" file="cachemanager.cpp:787">
<![LOG[Download succeeded for download request {F55C6326-5275-411F-9EC3-8590C88A7AC0}]LOG]!><time="16:33:55.843-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="740" file="downloadcontentrequest.cpp:1102">
<![LOG[Error: DeleteDirectory:- Failed to delete Directory C:\Windows\ccmcache\4.BCWork with Error 0x00000002.]LOG]!><time="16:33:55.848-330" date="11-22-2015" component="ContentAccess" context="" type="3" thread="740" file="delpath.cpp:22">
<![LOG[Saved Content ID Mapping Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1, C:\Windows\ccmcache\4]LOG]!><time="16:33:56.019-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="3040" file="cachedcontentinfo.cpp:188">
<![LOG[CacheManager: SetCachedContentInUseFlag no change. Value : false]LOG]!><time="16:34:36.024-330" date="11-22-2015" component="ContentAccess" context="" type="2" thread="5044" file="cachemanager.cpp:2387">
<![LOG[Releasing content request {F55C6326-5275-411F-9EC3-8590C88A7AC0}]LOG]!><time="16:34:36.381-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="3984" file="contentaccessservice.cpp:1861">
<![LOG[CacheManager: All references to cached Content Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1 have been removed, content is tombstoned and may be removed during future grooming operations.]LOG]!><time="16:34:36.381-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="3984" file="cachemanager.cpp:832">
<![LOG[Saved Content ID Mapping Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1, C:\Windows\ccmcache\4]LOG]!><time="16:34:36.387-330" date="11-22-2015" component="ContentAccess" context="" type="1" thread="3984" file="cachedcontentinfo.cpp:188">

DataTransferService.log

How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr using DataTransferService log.

<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} created to download from 'http://ACNCMSQL.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1' to 'C:\Windows\ccmcache\4'.]LOG]!><time="16:33:53.426-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="2412" file="datatransferservice.cpp:200">
<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} in state 'DownloadingManifest'.]LOG]!><time="16:33:53.427-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3984" file="dtsjob.h:176">
<![LOG[Raising event:instance of CCM_CcmHttp_Status
{
 ClientID = "GUID:B703ABEE-82F9-4BBA-BCE3-79C71FD9D1FD";
 DateTime = "20151122110353.538000+000";
 HostName = "ACNCMSQL.nair.com";
 HRESULT = "0x00000000";
 ProcessID = 4416;
 StatusCode = 0;
 ThreadID = 3040;
};
]LOG]!><time="16:33:53.538-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="event.cpp:717">
<![LOG[UpdateURLWithTransportSettings(): OLD URL - http://acncmsql.nair.com/SMS_DP_SMSPKG$/sccm?/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/]LOG]!><time="16:33:53.554-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3196">
<![LOG[UpdateURLWithTransportSettings(): NEW URL - http://acncmsql.nair.com:80/SMS_DP_SMSPKG$/sccm?/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/]LOG]!><time="16:33:53.554-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3208">
<![LOG[UpdateURLWithTransportSettings(): OLD URL - http://acncmsql.nair.com/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/FirefoxESR-24.6.0-ach.msi]LOG]!><time="16:33:53.556-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3196">
<![LOG[UpdateURLWithTransportSettings(): NEW URL - http://acncmsql.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/FirefoxESR-24.6.0-ach.msi]LOG]!><time="16:33:53.556-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3208">
<![LOG[UpdateURLWithTransportSettings(): OLD URL - http://acncmsql.nair.com/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/MBCASetup64.msi]LOG]!><time="16:33:53.556-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3196">
<![LOG[UpdateURLWithTransportSettings(): NEW URL - http://acncmsql.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/MBCASetup64.msi]LOG]!><time="16:33:53.556-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3208">
<![LOG[UpdateURLWithTransportSettings(): OLD URL - http://acncmsql.nair.com/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/Mplus Version 7.2 Demo (64-bit).msi]LOG]!><time="16:33:53.556-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3196">
<![LOG[UpdateURLWithTransportSettings(): NEW URL - http://acncmsql.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/Mplus Version 7.2 Demo (64-bit).msi]LOG]!><time="16:33:53.556-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3208">
<![LOG[UpdateURLWithTransportSettings(): OLD URL - http://acncmsql.nair.com/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/RDCMan.msi]LOG]!><time="16:33:53.556-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3196">
<![LOG[UpdateURLWithTransportSettings(): NEW URL - http://acncmsql.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/RDCMan.msi]LOG]!><time="16:33:53.557-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3208">
<![LOG[UpdateURLWithTransportSettings(): OLD URL - http://acncmsql.nair.com/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/SCCM2007-SP2-KB977384-ICP2.msi]LOG]!><time="16:33:53.557-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3196">
<![LOG[UpdateURLWithTransportSettings(): NEW URL - http://acncmsql.nair.com:80/SMS_DP_SMSPKG$/Content_c3f5721f-b45a-4e13-aa75-899826a4f98b.1/sccm?/SCCM2007-SP2-KB977384-ICP2.msi]LOG]!><time="16:33:53.557-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="ccmutillib.cpp:3208">
<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} in state 'RetrievedManifest'.]LOG]!><time="16:33:53.579-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="dtsjob.h:176">
<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} in state 'PendingDownload'.]LOG]!><time="16:33:53.581-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="5044" file="dtsjob.h:176">
<![LOG[DTSFlag is 0x0000050e]LOG]!><time="16:33:53.607-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="bitshelper.cpp:375">
<![LOG[Exclude file list: ]LOG]!><time="16:33:53.607-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="bitshelper.cpp:387">
<![LOG[Using branch cache option]LOG]!><time="16:33:53.627-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="bitshelper.cpp:407">
<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} in state 'DownloadingData'.]LOG]!><time="16:33:53.812-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="dtsjob.h:176">
<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} in state 'RetrievedData'.]LOG]!><time="16:33:55.091-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="740" file="dtsjob.h:176">
<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} successfully completed download.]LOG]!><time="16:33:55.092-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="740" file="dtsjob.cpp:3464">
<![LOG[DTSJob {208AE904-1643-4154-99A0-1CD5FC1FBA11} in state 'NotifiedComplete'.]LOG]!><time="16:33:55.100-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="dtsjob.h:176">
<![LOG[DTS job {208AE904-1643-4154-99A0-1CD5FC1FBA11} has completed: Status : SUCCESS,
 Start time : 11/22/2015 16:33:53,
 Completion time : 11/22/2015 16:33:55,
 Elapsed time : 1 seconds]LOG]!><time="16:33:55.101-330" date="11-22-2015" component="DataTransferService" context="" type="1" thread="3040" file="util.cpp:2691">

Resources

SCCM Related Posts Real World Experiences Of SCCM Admins (anoopcnair.com)

SCCM Video Tutorials For IT Pros – HTMD Blog #2 (howtomanagedevices.com)

1 thought on “How to Fix SCCM Application Package Download Issue Configuration Manager ConfigMgr”

  1. Though i think i have a differnt issue..still i’m posting it here to seek some help..

    I followed below steps as suggested by a forum to deploy a hotfix on windows 7 machines

    1. Create a task sequence
    2. Instead of adding Install Software, Add Run Command Line
    3. Type the commnand e.g “wusa.exe Windows6.1- Windows6.1-KB3050265-x86.msu /quiet /norestart”
    4. select the package you created (making sure package status is “Installed” on your DP)
    5. In the options tab select Continue on error, and MAKE SURE “0 3010” is entered into the Success codes, as this will result in RebootRequired exit code 3010 being a success and the TS will continue
    6. Advertise the TS to your collection

    So far it is completed on just Three machines and for rest of the machines it says status as “in Progress”. it is being two days..
    However it seem most of the machines have recieved this patch but SCCM status doesn’t change at all..

    Reply

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