How to Resolve SCCM ConfigMgr Software Distribution Notification Issues

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Clients may not get “New Program is Available” pop-up system tray notifications in ConfigMgr even though the “Display a Notification Message”option is checked in the Admin Console.

The “New Program notification” for clients is controlled by two Policy entries, and if either is set “FALSE”then the new program pop-up will not show:

a. CCM_SoftwareDistributionClientConfig/DisplayNewProgramNotification

b. CCM_ClientAgentConfig/DisplayNewProgramNotification

The problem is that through the Admin Console it is relatively easy to get the policy into a state where DisplayNewProgramNotification becomes set to false under CCM_ClientAgentConfig even though the notification option is enabled in the UI.

Steps to check “CCM_SoftwareDistributionClientConfig/DisplayNewProgramNotification” policy

a.1. Run WBEMTEST query to determine if either of the ClientConfigs is set to FALSE:

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a.2. Connect to “root\ccm\policy\machine”

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a.3. Click on “Query” and paste the following query in the “query” windows and click on “Apply”

select * from CCM_ClientAgentConfig

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a.4. Double click the one row that is returned (note if there is more than one),

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a.5. On the Object editor window Click “Show MOF” tab.

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a.6. Review the setting for DisplayNewProgramNotification. In this example below it’s set to FALSE so there won’t be any notification for “New Programs”

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Steps to Check “CCM_ClientAgentConfig/DisplayNewProgramNotification” policy

b.1. Follow the steps “a.1” & “a.2”

b.2. Click on “Query” and paste the following query in the “query” windows and click on “Apply”

select * from CCM_SoftwareDistributionClientConfig

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b.3. Double click the one row that is returned (note if there is more than one) in the “Query Result” window

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b.4. On the Object editor window Click “Show MOF” tab

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b.5. Review the setting for “DisplayNewProgramNotification”. In this example below it’s set to FALSE so there won’t be any notification for “New Programs”.

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If either of these has DisplayNewProgramNotification set to FALSE, then as a work-around you can do the following:

After the Notifications are re-enabled in “Advertised Programs Client Agent Properties” make a change in “Computer Client Agent” as well, such as changing the org name. This then forces the ClientAgentConfig policy to update.

References – Link1, Link2

3 COMMENTS

  1. Hi Anoop, I’m approaching an issue very similar to this one in SCCM Current Branch regarding Application deployment. I want the notifications for installation progress and completion status to show balloon tips and system tray notifications but I do not want the clients to receive ‘New Software is available’ notifications. Do you know of a way this can be achieved?

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