FIX SCCM Management Point Issues Internal Server Error 500

Let’s check the possible options to FIX SCCM Management Point Issues. The SCCM | ConfigMgr | Management Points are integral to client communication.

Introduction

The MPcontrol.log and IIS logs (located at W3SVC1) are always best friends when you troubleshoot MP-related issues. sccm mp internal server error is called httpsendrequestsync failed port 80 status code 500.

We were getting the following errors in MPControl.log and u_ex140703.log. I hope this post can help some of the SCCM admins fix MP issues in SCCM 2007 and SCCM 2012 environments.

MP List and MP Cert Test URL details

http://<ServerName>/sms_mp/.sms_aut?mplist
where <ServerName> is the NetBIOS name for the MP Server.
https://<ServerName>/sms_mp/.sms_aut?mplist

Where <ServerName> is the FQDN for the SCCM MP Server if an FQDN is specified in the site system properties or the short name if an FQDN has not been specified.

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http://<ServerName>/sms_mp/.sms_aut?mpcert

Where <ServerName> is the NetBIOS name for the MP Server.

https://<ServerName>/sms_mp/.sms_aut?mpcert

Where <ServerName> is the FQDN for the SCCM MP Server if an FQDN is specified in the site system properties or the short name if an FQDN has not been specified.

Call to HttpSendRequestSync failed for port 80 with status code 500, text: Internal Server Error
BITS_POST /CCM_Incoming/{BC2132F2-8FFF-445D-884B-958EAE0B5C24} - 80 -10.10.10.136 Microsoft+BITS/7.5 500 0 126 236
CCM_POST /ccm_system_windowsauth/request - 80 ConfigMgr\8ACNBBS$ 10.10.10.136 ccmhttp 500 0 193 23
GET /sms_mp/.sms_aut mpcert 80 - 10.90.132.229 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET+CLR+1.1.4322;+.NET4.0C;+.NET4.0E;+InfoPath.3) 500 0 193 2
GET /SMS_MP/.sms_aut MPLIST 80 - 10.91.137.151 SMS+CCM 500 0 193 289

Troubleshooting Management Point

1) Removed the SCCM management point role and added it back. MPSetup.log says everything is installed perfectly.

2) Can’t remove IIS role from the server and add it back because MP is server is SCCM primary server and it hosts SCCM DP and WSUS roles.

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3) The SCCM client was installed on the primary server, so we uninstalled the client using CCMClean.exe and deinstalled MP with no success (restarted the server).

4) Performed in-depth analysis on IIS 7.5 and event logs etc. No traces of recent changes and issues.

5) Checked the “SMS Management Point Pool” application pool. What we had noticed was SMS Management Point Pool –> Advanced Settings –> Enable 32-Bit Applications was set to TRUE.

SMS MP - FIX SCCM Management Point Issues
FIX SCCM Management Point Issues

6) Changed the SMS Management Point Pool –> Advanced Settings –> Enable 32-Bit Applications settings to FALSE. Restarted the IIS.

MP Issue error 500-2

7) After the change mentioned in point 6, MPLIST and MPCERT started working. Also, we had noticed that all the GET commands related to sms_mp started working.

MP LIST TEST URL ==> http://MP-server-name/sms_mp/.sms_aut?MPcert

MP CERT TEST URL ==> http://MP-server-name/sms_mp/.sms_aut?MPlist


The following entries are from the IIS log.

GET /sms_mp/.sms_aut mpcert 80 - 10.10.10.229 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET+CLR+1.1.4322;+.NET4.0C;+.NET4.0E;+InfoPath.3) 200 0 0 2
GET /sms_mp/.sms_aut mplist 80 -10.10.10.229 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET+CLR+1.1.4322;+.NET4.0C;+.NET4.0E;+InfoPath.3) 200 0 0 6
GET /SMS_MP/.sms_pol PRI202A7-PRI001B8-B10178C8.1_00 80 -10.10.10.229 Microsoft+BITS/6.7 200 0 0 340

8) MPControl.log at SCCM primary server started showing green signals with the following log entries:

Successfully performed Management Point availability check against local computer.~  $<SMS_MP_CONTROL_MANAGER>
Call to HttpSendRequestSync succeeded for port 80 with status code 200, text: OK  $<SMS_MP_CONTROL_MANAGER>
Http test request succeeded.~  $<SMS_MP_CONTROL_MANAGER>

9) So the issue is resolved? I tried to build a new machine, and it got failed 🙁

Following entries in the IIS logs

CCM_POST /ccm_system/request - 80 - 10.10.10.177 ccmhttp 500 19 5 2
CCM_POST /ccm_system_windowsauth/request - 80 - 10.10.10.177 ccmhttp 500  19 5 234
BITS_POST /CCM_Incoming/{24D68C67-DE23-4EF2-B9D6-F8B6411BEF65} - 80 - 10.91.137.156 Microsoft+BITS/7.5 500 0 126 234

10) After changing the application pool setting for SMS Management Point Pool (website = sms_mp http://localhost/SMS_MP ), all requests coming from the client to download policies and MPLIST- MPCERT started working.

However, when a client tries to perform CCM_POST using the following websites, then SCCM server IIS logs were giving above mentioned 500 errors.

So, we have decided to check the setting on the website’s CCM_Incoming, ccm_system, and ccm_system_windowsauth application pools on IIS 7.5 server.  

The following are the Application Pools details of each virtual directory and IIS site!

CCM_Incoming = CCM Server Framework Pool = http://localhost/CCM_Incoming

CCM_system = CCM Server Framework Pool = http://localhost/CCM_System

CCM_system_windowsauth = CCM Windows Auth Server Framework Pool = http://localhost/CCM_System_WindowsAuth

MP Issue error 500-3 FIX SCCM Management Point Issues
FIX SCCM Management Point Issues
MP Issue error 500-4 FIX SCCM Management Point Issues
FIX SCCM Management Point Issues

FIX SCCM Management Point Issues

11. When we checked the application pools(CCM Windows Auth Server Framework Pool and CCM Server Framework Pool) for Enable 32-Bit Applications then, we found that it was set to TRUE.

Changed Enable 32-Bit Applications settings to FALSE. Restarted the IIS.

MP Issue error 500-5 FIX SCCM Management Point Issues
FIX SCCM Management Point Issues

12. Wow. That did the trick! IIS logs started getting 200 messages. We had tested OSD, and it started working.

BITS_POST /CCM_Incoming/{C07B989E-E722-40FC-8412-BFBF561ER9F6} (bits_new_session:{56DA4C84-78CF-4A13-852F-B13CFG0H60A01}) 80 - 10.10.10.43 Microsoft+BITS/7.5 200 0 0 9
CCM_POST /ccm_system/request - 80 - 10.10.10.43 ccmhttp 200 0 0 295
CCM_POST /ccm_system_windowsauth/request - 80 ConfigMgr\CM002PC3$ 10.10.10.147 ccmhttp 200 0 64 206

Reinstall Management Point

I have three posts to help you reinstall ConfigMgr Management Point to fix SCCM Management Point issues.

Resource

Author

Anoop is Microsoft MVP! He is a Solution Architect in enterprise client management with more than 20 years of experience (calculation done in 2021) in IT. He is a blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. E writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc…

19 thoughts on “FIX SCCM Management Point Issues Internal Server Error 500”

  1. Thanks for this information.
    Can you pinpoint the source of this problem ?
    I’ve read elsewhere that it was related to installing the SCCM client on the server hosting the MP role.
    Can this be confirmed please ?
    Thanks in advance

    Reply
  2. Thank you so much for this write up! Started seeing MP errors after failing an MP back to a different location, and changing the Enable 32-Bit Applications settings to FALSE fixed my issue.

    Reply
  3. I have tried the option specified above, but still ending up with the same error “Call to HttpSendRequestSync failed for port 80 with status code 500, text: Internal Server Error” in the MPcpntrol log.

    The requested page cannot be accessed because the related configuration data for the page is invalid.Detailed Error Information:
    Module IIS Web Core
    Notification BeginRequest
    Handler Not yet determined
    Error Code 0x80070005
    Config Error Cannot read configuration file due to insufficient permissions
    Config File \\?\D:\Program Files\SMS_CCM\SMS_MP\web.config

    any pointers would be of great help.

    Note As per the link in the error, I have given read permisions to iis_iusrs on web.config and applicationhost.config files.

    Reply
  4. Hi Anoop,

    I was able to uninstall an reinstall MP role which fixed the error, but I started seeing other issues on clients. All the clients are showing these errors and not running the advertisements.

    Software Distribution Site Settings for the client are missing from WMI. execmgr 2/8/2017 12:23:39 PM 9072 (0x2370)
    Common Client Agent Settings for the client are missing from WMI. execmgr 2/8/2017 12:23:39 PM 9072 (0x2370)
    Do you have any idea?

    Thanks
    Sana

    Reply
  5. Thanks for the fast response Anoop.

    I did try reinstalling the client, which didn’t work. I see machine and user policy in actions tab, when I trigger the action I see a policy update for advertisement in execmgr.log but it never executes the program.

    I see a lot of these warnings in Application event logs.

    The description for Event ID 63 from source Microsoft-Windows-WMI cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    PolicyAgentInstanceProvider
    root\ccm\Policy\S_1_5_21_2460280860_2823173241_3174630117_873843

    Thanks
    Sana

    Reply
  6. on the client machine or the primary server?
    The warning messages I see are on the primary server. And the sccm client is installed with only 2 actions on the server as well.

    Thanks
    Sana

    Reply
  7. On client machine, Removed client using ccmclean.exe, repaired WMI then installed SCCM client. Still see only 2 actions and execmgr.log is full of these errors.
    Software Distribution Site Settings for the client are missing from WMI. execmgr 2/9/2017 11:18:16 AM 8052 (0x1F74)
    Can not find client site settings execmgr 2/9/2017 11:18:16 AM 8052 (0x1F74)

    Thanks
    Sana

    Reply
  8. Dear Anoop,

    i have 5 MP’s in my company. 2 in main site in this 1 is http and other https. 3 in remote sites in this 2 in https. i used https for mac system enrollment. my issue (i think) i am getting mp list in primary http site only all other showing 403 access denied

    Reply
  9. Thanks for the document.

    Since I installed WSUS server over SCCM already installed I began to see theese 500 errors.

    Now in everithing OK again

    Reply
  10. Dear Anoop,

    In my Site we have 5 MP’s which is located in different location in India the issue is clients all communicating with 2 MP’s only rest of the MP’s is residing with zero clients could you suggest re-balance the client with all MP’s..

    Thanks in Advance.

    Reply
  11. Had the same errors and updates were not getting deployed to end points, The SCCM client was installed on the primary server, so we uninstalled the client using CCMClean.exe and rebooted the primary sccm server. Which resolve the MP errors and updates started getting deployed.

    Thank you for the wonderful article Anoop!

    Reply

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