Let’s discuss Fix Connection Point Server Status Changed to Disconnected in SCCM Admin Console. Some SCCM beginners reporting an issue which s faced on SCCM Admin Console. The connection status is changed to disconnected.
Due to this issue, the SCCM Admin Console shows error messages. The environment includes three on-prem hosts: SCCMMEM, SCCMDP01, and SCCMDP02, all of which can ping each other and access the internet. No immediate operational impact observed.
User cannot know the time of disconnection. As a beginner in SCCM he is Unclear when the status changed and also user cannot know the exact reason of the issue. But Suspected root causes are Expired CMG (Cloud Management Gateway) certificate and DNS resolution failure for CMG address.
There are some other causes are also reasoning for Connection Point Server Status Changed to Disconnected. Service Principal credentials used for Azure integration may have expired or become invalid, disrupting authentication.
Table of Contents
Fix Connection Point Server Status Changed to Disconnected in SCCM Admin Console
Due to this issue user face many inconveniences. Loss of Cloud Management Capabilities. Devices relying on CMG for policy updates or remote actions may stop receiving instructions. Other after effects are shown on the table below.
| After effects | Details |
|---|---|
| Failed Client Communication | Remote or internet-based clients may fail to check in, affecting compliance and reporting. |
| Delayed Troubleshooting or Escalation | Without clear alerts, admins might overlook the issue until users report degraded service. |
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How can We Avoid this Issue
Mainly, Admins Monitor CMG Certificate Lifecycle. Set up alerts for certificate expiration in Azure. Use Azure Key Vault or a centralized certificate management tool to track renewal dates. Automate renewal if possible, or schedule manual renewal well before expiry.
Resolution Steps
Some Troubleshooting steps are suggested from a Microsoft Certified Trainer which is given here. Check certificate validity in the Azure portal. Test-Net Connection FQDN -Port 443 to verify connectivity. Ensure Service Principal credentials haven’t expired.
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Author
Anoop C Nair has been Microsoft MVP for 10 consecutive years from 2015 onwards. He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.