Microsoft Intune Mobile App Management MAM Policy Issues and Workaround

Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting? Microsoft Intune Mobile App Management MAM Policy Issues and Workaround? I was testing the Intune MAM (Mobile Application Management) policies with iPad iOS 9.

I had set up the default policies for MAM with Intune. I deployed the applications like Word, Excel, PowerPoint, One Drive, and Outlook to users as available Install. Already posted about How to deploy Intune MAM-based applications in a step-by-step guide here.

Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting

Here is the problem:- when I tried to install an application from the company portal then many times I’ve seen the application get stuck in installing stage for hours. Once the app is stuck in installing stage then you could immediately see MAM application policy errors in the Intune console.

It shows an error enforcing the policies on the iOS device. The exact error is “Mobile App Management Policies for iOS devices – AppIdentifier=’com.Microsoft.Office.Powerpoint’,AppVersion=’0′,(…),Error”. Following are the Intune Mobile application policies for iOS devices. 

Intune MAM Policy Error-common Issue-01 Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting

I started an application install from company portal ( https://portal.manage.microsoft.com/ ). As you must be aware Intune company portal application on iOS can’t display applications which are not required deployment type.

For the Available Install deployment type, we need to launch the company portal website as mentioned above from the iOS device’s internet browser. Can you see the last application icon (PowerPoint) on the below screenshot? that means the application is getting installed then please wait and allow that application to get successfully installed on the device.

Once the actual application icon is fully visible similar to Word, Outlook icons etc (that means application is successfully installed) then launch company portal from iOS browser https://portal.manage.microsoft.com and try to open the application (One drive) which is stuck in installing stage.

1E Nomad
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting

Once you start installing other application from Intune company portal then the previous application which is stuck in installing state will come out of the that state.

As you can see in the following screen capture, immediately the application state in Intune company portal will get changed to installed state. You will see an new option called Re-Install in Intune Company Portal.

Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting

At the same time the error we discussed in the start of this post

“Mobile App Management Policies for iOS devices – AppIdentifier=’com.microsoft.Office.Powerpoint’,AppVersion=’0′,(…),Error” will also get changed to Mobile App Management Policies for iOS devices – AppIdentifier=’com.microsoft.Office.Powerpoint’,AppVersion=’0′,(…), conforms.

Intune MAM Policy Error-common Issue-9 Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
MAM Intune Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting
Microsoft Intune Mobile App Management MAM Policy Issues Workaround Troubleshooting

Once you launch the MAM-enabled application, you can see that the intune MAM policies have been applied to this app. 

Every time you launch this application it will ask for a pin, also copy-paste is disabled and app data is encrypted when the device is locked. Intone dual persona works very well with iOS devices.

Resources

Learn Microsoft Intune Related Posts Real World Experiences (anoopcnair.com)

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.