Let’s discuss Seamless Account Recovery for Passwordless Users in Microsoft Entra Agent. On the Microsoft Ignite Event, Microsoft introduced the Account Recovery in Microsoft Entra. This new capability is a security feature is a part of Entra Agent.
Account Recovery helps users regain access to their accounts when they lose all their authentication methods (like phone, hardware token, or backup codes). It’s designed to provide a safe fallback when traditional self‑service password reset (SSPR) isn’t possible, especially for passwordless users.
Account Recovery in Microsoft Entra Agent is relevant for several reasons. As organizations move to passkeys, FIDO2 keys, and other passwordless methods, users often don’t have a fallback password. Account Recovery ensures they aren’t permanently locked out.
It uses third‑party identity verification providers to securely validate the user’s identity and let them re‑enroll MFA method. In this blog post I would like to explain how to set up Account Recovery for Passwordless Users in Entra Portal and its end user Experience.
Table of Contents
Seamless Account Recovery for Passwordless Users in Microsoft Entra Agent
Microsoft Entra Agent’s Account recovery feature Provides a seamless, self‑service way for end users to regain access without waiting for IT helpdesk intervention. Uses trusted identity verification providers to validate the user before restoring access, reducing the risk of fraudulent recovery.
| Practical Impact | Details |
|---|---|
| End Users | Peace of mind knowing they can recover accounts even if they lose their |
| Admins | Easier rollout of passwordless |
- Non-Human Identities and Agent Identities Gain Access Package Support with Entra Identity Governance for AI Agents
- Understanding Entra Agentic AI in Security From Manual Work to Fully Autonomous Agents
- AI Agent Tool that Brings the Power of Microsoft Graph and MS Entra
How to Set Account Recovery in Entra Portal
Here I am going to show the demonstration of Account Recovery feature, which is showed on Ignite 2025 Event. Before enabling the feature, ensure users have complete and accurate profile data (name, email, phone, etc.) because identity verification relies on this information. Your tenant is licensed for Microsoft Entra ID features that support Account Recovery.
- Sign in to the Microsoft Entra Admin Center
- Go to: https://entra.microsoft.com
- Navigate to Authentication Methods
- Identity > Protection > Authentication Methods > Account Recovery (Preview)
End User Experience of Account Recovery for Passwordless Users
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Author
Anoop C Nair has been Microsoft MVP from 2015 onwards for 10 consecutive years! He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is also a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.