ConfigMgr Update Issue The SMS Provider Reported an Error | SCCM

Let’s see ConfigMgr Update Issue The SMS Provider Reported an Error. I have not faced any blocking issues while upgrading SCCM to the latest version. I will share my experience with this issue and fix it for the same.

Related Post – SCCM 2002 Installation Step By Step Guide & ConfigMgr 2002 List of New Features Enhancements

Issue Statement

I received the following error while upgrading to the latest version of Configuration Manager.

“The SMS Provider Reported an Error”

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Give you an overview of my infrastructure. I have the following components:

• SCCM Primary server
• Remote SQL Server
• SMS Provider is installed on the Primary server

SMS Provider Error

I got the above-mentioned error when I upgraded SCCM 1910 to 2002. The installation of ConfigMgr 2002 was in the “Installation” phase, and I was monitoring the progress of the installation from the Monitoring workspace.

From: Navigate to – \Monitoring\Overview\Updates and Servicing Status

I tried looking into SMSPROV.log “Records WMI provider access to the site database.” from SCCM Logs. I couldn’t find much useful information apart from some connectivity errors. The only error I was able to find was SQL Connectivity Errors.

I tried starting the console again and connecting to the database. However, the console connection to the ConfigMgr Database failed. What is next?

FIX – The SMS Provider Reported an Error

The fix to the SMS provider error in my scenario was to restart the problematic primary server. After the restart, the magic happened.

• After the restart of the problematic primary server, the ConfigMgr 2002 connection to the Database was ok. And working fine.
• SCCM 2002 installation continued from where it stopped because of an SMS provider error.

Resources

• SCCM 2002 Installation Step By Step Guide | MEMCM | ConfigMgr
• How to Perform ConfigMgr Site Reset | Fix Weird Issues | SCCM

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Author

Anoop C Nair is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is a Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc.