ConfigMgr Update Issue The SMS Provider Reported an Error | SCCM

I have not faced any blocking issue while upgrading SCCM to the latest version. Let’s see ConfigMgr Update Issue The SMS Provider Reported an Error. And I share my experience with this issue and fix it for the same.

Related PostSCCM 2002 Installation Step By Step Guide & ConfigMgr 2002 List of New Features Enhancements

Issue Statement

While upgrading to the latest version of Configuration Manager, I received the following error.

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“The SMS Provider Reported an Error”

Give you an overview of my infrastructure. I have the following components:

  • SCCM Primary server
  • Remote SQL Server
  • SMS Provider is installed on Primary server
The SMS Provider Reported an Error while upgrading to SCCM 2002 version
The SMS Provider Reported an Error while upgrading to SCCM 2002 version

SMS Provider Error

I got the above-mentioned error when I was performing the upgrade of SCCM 1910 to 2002. The installation of ConfigMgr 2002 was going through the “Installation” phase. I was monitoring the progress of installation from the Monitoring workspace.

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From: Navigate to – \Monitoring\Overview\Updates and Servicing Status

SMSProv.log to analyze the issue with The SMS Provider Reported an Error
SMSProv.log to analyze the issue with The SMS Provider Reported an Error

I tried to look into SMSPROV.log “Records WMI provider access to the site database.” from out SCCM Logs. I couldn’t find much useful information apart from some connectivity errors. The only error I was able to find was SQL Connectivity Errors.

I tried to start the console again and tried to connect to the database. But, the console connection to ConfigMgr Database is failed. What is next?

ConfigMgr Database is failed  -  The SMS Provider Reported an Error
ConfigMgr Database is failed – The SMS Provider Reported an Error

FIX – The SMS Provider Reported an Error

The fix to SMS provider error in my scenario was to restart the problematic primary server. After the restart, the magic happened.

  • After the restart of the problematic primary server, the ConfigMgr 2002 connection to the Database was ok. And working fine.
  • SCCM 2002 installation continued from where it stopped because of SMS provider error.
 SCCM 2002 installation - The SMS Provider Reported an Error
SCCM 2002 installation – The SMS Provider Reported an Error

Resources

1 thought on “ConfigMgr Update Issue The SMS Provider Reported an Error | SCCM”

  1. That is not an installation issue, is just a console behaviour during the installation. We had the issue right now upgrading from 1810 to 1910.

    If you check the CMUpdate.log from the Primary site you will see that the installation continues without issues, after a couple of minutes you can open the console and see in the installation status that where no such errors with the upgrade.

    Restarting the SMS Provider during the installation can cause issues.

    Reply

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