FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr

Firefox installation failed SCCM reporting issue. I deployed Firefox MSI to Windows 10 devices, as explained in the post “Deploy Firefox Browser Using SCCM.” Let’s check how to fix the Firefox installation failed reporting issue with Configuration Manager.

Please try to change the detection method so that ConfigMgr can detect whether the Firefox application is installed successfully on the Windows 10 device.

The Application Deployment Evaluation Cycle action didn’t detect the Firefox install. Why? Let’s check the log file AppDiscovery.log.

Index
Issue
FIX Firefox Installation Failed SCCM Reporting Issue
Change SCCM Detection Method for Firefox Browser
Change Detection Rule Firefox Application
Initiate Application Deployment Evaluation Cycle
ConfigMgr Machine Policy Retrieval & Evaluation Cycle
AppDisocover.Log
Results – Client side and Server Side
Resources
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Table 1

Issue

The application was successfully installed, but SCCM cannot detect that Firefox is successfully installed. It seems the installation failure report is because of Firefox MSI itself.

Patch My PC
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.1
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.1

To be fair, it’s not an issue with ConfigMgr application deployment. It’s more to do with the packaging of the Firefox MSI application.

FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.2
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.2

It seems that Firefox MSI calls EXE as part of the installation, and after the installation, EXE cannot provide the installation status back to MSI.

The following detection rule, automatically created during ConfigMgr Firefox application creation, is NOT working.

The Product code is not available in the registry 🙁 {1294A4C5-9977-480F-9497-C0EA1E630130}

Adaptiva
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.3
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.3

The Firefox log file Install.log (Folder C:\Program Files\Mozilla Firefox) confirms that the installation was OK. But, SCCM thinks the installation didn’t go well.

FIX Firefox Installation Failed SCCM Reporting Issue

Let’s see if SCCM (A.K.A ConfigMgr) detection rules might help to fix this Firefox reporting issue.

Change SCCM Detection Method for Firefox Browser

Try to change the detection method so that ConfigMgr can detect whether or not the Firefox application is installed successfully on the Windows 10 device. As I mentioned above, SCCM can’t detect the installation of Firefox because of an invalid product code – {1294A4C5-9977-480F-9497-C0EA1E630130}.

  • Select the Firefox application from the SCCM console
  • Right-Click on the Deployment Type available and select the Properties option
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.4
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.4

Change Detection Rule Firefox Application

Click on the Detection Method tab. Select the detection method with the product code. Click on the EDIT Clause button to change the detection method for the Firefox browser application.

FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.5
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.5

Select the File Type from the Setting Type drop-down options

FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.6
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.6

Enter the following details in the detection rule for Firefox.

  • Specify the file or folder to detect this application
    • Type – File
    • Path – C:\Program Files\Mozilla Firefox
      • Use any of the following environment variables based on your requirement %programFiles% or %programFiles(x86)%
    • File or Folder Name – firefox.exe

The file system setting must satisfy the following rule to indicate the presence of this Firefox application.

  • Property – Version (you can also use file version)
  • Operator – Greater than or equal to
  • Value – 75.0
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.7
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.7

Click OK to continue. Click OK to close the Mozilla Firefox Deployment Type Properties windows.

FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.8
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.8

Initiate Application Deployment Evaluation Cycle

Let’s initiate the Application Deployment Evaluation Cycle from a Windows 10 device.

  • Launch the Configuration Manager applet from the Control Panel
  • Click on the Actions tab
  • From the actions menu, select Application Deployment Evaluation Cycle
  • Click on Run Now
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.9
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.9

The Application Deployment Evaluation Cycle action didn’t detect the Firefox install. Why? Let’s check the log file AppDiscovery.log. The following are some of the snippets from the AppDisocovery.log file:

Performing detection of app deployment type Mozilla Firefox 75.0 x64 en-US - Windows Installer (*.msi file)(ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1, revision 4) for user.
+++ Application not discovered. [AppDT Id: ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1, Revision: 4] 
+++ Did not detect app deployment type Mozilla Firefox 75.0 x64 en-US - Windows Installer (*.msi file)(ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1, revision 4) for S-1-5-21-2901188661-3025291148-348095268-500.
ActionType - Install will use Content Id: Content_888a1c0c-b8fa-4ccf-84a7-a4d7dc16292e + Content Version: 1 for AppDT "Mozilla Firefox 75.0 x64 en-US - Windows Installer (*.msi file)" [ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1], Revision - 4
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.10
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.10

ConfigMgr Machine Policy Retrieval & Evaluation Cycle

Let’s try to initiate the Machine Policy Retrieval & Evaluation Cycle from the Configuration Manager applet.

  • Launch the Configuration Manager applet from the Control Panel
  • Click on the Actions tab
  • From the actions menu, select Machine Policy Retrieval & Evaluation Cycle
  • Click on Run Now
  • Repeat the same steps for the action “Application Deployment Evaluation Cycle
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.11
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.11

AppDisocover.Log

Let’s check AppDiscovery.log to confirm whether the Firefox application installation is detected or not.

Entering ExecQueryAsync for query "select * from CCM_AppDeliveryType where (AppDeliveryTypeId = "ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1" AND Revision = 5)"
Performing detection of app deployment type Mozilla Firefox 75.0 x64 en-US - Windows Installer (*.msi file)(ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1, revision 5) for user.
+++ Discovered application [AppDT Id: ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1, Revision: 5]
+++ Detected app deployment type Mozilla Firefox 75.0 x64 en-US - Windows Installer (*.msi file)(ScopeId_1074285A-82C7-474F-B242-1EE20F8C3CE5/DeploymentType_4a5bd94a-2fc8-44b0-b7bc-92e52169e9f1, revision 5) for S-1-5-21-2901188661-3025291148-348095268-500.

As per the AppDiscovery.log, SCCM (A.K.A) can detect the Firefox application is installed successfully on Windows 10 Device.

FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.12
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.12

Results – Client side and Server Side

Client-Side

The software centre application on Windows 10 shows that Firefox 75 has been installed successfully.

FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.13
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.13

Server Side

Let’s check SCCM Console – Monitoring Workplace – Deployment – Firefox 74:

FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr - Fig.14
FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr – Fig.14

Resources

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Author

Anoop C Nair is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is a Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc.

2 thoughts on “FIX Firefox Installation Failed SCCM Reporting Issue| ConfigMgr”

  1. Thanks man, you helped me allot!
    The MSI was installed like many others of my applications, but still this treasure keeps failing.
    Noted and learned something again.

    Reply
  2. I have a question when I installed firefox in my appdiscovery.log It says deteceted app deployment for mozilla firefox for system. The issue is that on the server itself the compliance is still 0% . Why is that happening?

    Reply

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