Let us learn about Manage Incidents from Any OS on Any Device with Free Analyst Portal. Are you part of the Incident management team or part of helpdesk management?
Do you have trouble giving your Analysts the ability to create, view, and edit Incidents from their devices?
Their devices can be of any browser and OS. Incidents can be created and managed with the free Analyst Portal – Community Analyst Portal.
Wanted to Improve service delivery and mature your ITIL processes? Read on and try to download the solution from Cireson.
Manage Incidents with Free Analyst Portal
Cireson recently announced the general availability of the new free Analyst Portal Community solution. Like their other free community apps for SCSM, this app seamlessly integrates with Microsoft Service Manager to empower Analysts with web-based Incident Management capabilities.
The free Analyst Portal Community app allows Analysts to create, view, and edit Incidents from any browser, device, and OS. The Incidents can be created and managed on the fly, from any desktop, laptop, tablet, or smartphone.
The free Analyst portal community app provides the filtered lists and views, allowing management of all active Incidents and activities in a single streamlined view.
The Incident dashboards are another value add to offer valuable insights into Incident priority, diagnostic information, and status.
Story Behind the Design
Based on community, customer, and partner feedback, Cireson recognized the need for an easy-to-use, web-based experience for Analysts to manage Incidents on the fly.
The Analytics portal Community app to empower Support Teams and help further maximize the value of SCSM across organizations.” The Analyst Portal Community app is designed to be used with the free Self-Service Portal.
The free Community app provides end-users with an easy-to-use, personalized experience for reporting incidents, searching the knowledge base, and requesting services from the service catalog.
Anoop is Microsoft MVP! He is a Solution Architect in enterprise client management with more than 20 years of experience (calculation done in 2021) in IT. He is a blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. E writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc…