New Windows 365 Cloud PC issue reported that Admins can’t provision new Cloud PCs with the Enterprise 8vCPU/32GB/512GB service plan (on 05th Oct 2022). Let’s check the Windows 365 service issue where some users are unable to connect to Cloud PCs.
There is a new advisory WP442374 released by Microsoft for impacted tenants. The provisioning of the Cloud PC enterprise version is impacted by this issue. W365 for Business customers are not impacted by this event.
Microsoft confirmed that a recent service update which was part of regularly scheduled maintenance has inadvertently caused an impact. Microsoft is reviewing the update to help us determine the next best course of action to remediate the impact.
There is a new advisory WP418458 released by Microsoft for impacted tenants. New Issue reported WP440686 (reported on 30th Sept 2022)- Some users can’t connect to organization Cloud PCs after a resize or restore action has taken place.
Update 30th Sept 2022 – “A misconfiguration in the infrastructure that generates configurations for resized or restored Cloud PCs is leading to impact. Any user attempting to connect to a Cloud PC that was provisioned before Monday, September 19, 2022, and has undergone a Cloud PC resize or restore since that date may be impacted and any user attempting to utilize the resize and restore functionality while it’s being disabled.”
Note from WP440686 (FIXED already) – To prevent impact from occurring, Microsoft recommends refraining from attempting to perform Cloud PC resize or restore operations for Cloud PCs provisioned before Monday, September 19, 2022, while we’re in the process of disabling the resize and restore functionality.
There could be many scenarios where users won’t be able to log in to Windows 365 Cloud PCs. Because the login process includes Microsoft-provided service as well as domain connectivity (in Hybrid AAD join).
We have checked some of the Cloud PCs and most of our (HTMD) users are able to login to Cloud PCs without any issue. Microsoft clearly mentioned that this issue is impacting only some of the users and not all the Cloud PC users.
At this point in time, we don’t have more details on the error that impacted end users are getting. We will try to look into the next update from Microsoft on this issue. The next update is scheduled for August 23, 2022, at 4:00 PM UTC.
Update 9:00 PM UTC 23rd Aug – Customers that Microsoft identified as impacted can continue to receive updates on our progress for a solution through WP418592.
Issue – Unable to Connect to Cloud PCs
Let’s not assume all the connection issues with Cloud PCs is related to this Windows 365 service degradation issue. You must check the connectivity from the MEM Admin center portal using the watchdog options (such as network connectivity back to on-prem AD).
NOTE! – Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Issue Update 6 PM UTC 23rd Aug – Remote desktop agent versions have been removed from the registry key which facilitates users’ connection to Cloud PCs in the Windows 365 service.
Issue Update 8 PM UTC 23rd Aug – Microsoft did further analysis of logs capturing the impact scenario from sample Cloud PCs has confirmed that a code issue is occurring within the Azure Virtual Desktop (AVD) connection server resulting in a discrepancy between the agent version expected by the connection server and the version installed by Cloud PCs. This in turn causes the needed agent version to be removed from the aforementioned registry key, resulting in impact.
FIX: Unable to connect to Cloud PCs in the Windows 365
Microsoft is working to identify the issue and fix the unable to connect to Cloud PCs in the Windows 365 Service Issue. As per the latest update from Microsoft, they are reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
| User Impact | Current Status | Scope Of Impact | Root Cause | Impacted Services |
|---|---|---|---|---|
| Users may be unable to connect to Cloud PCs in the Windows 365 service. | Microsoft is trying to isolate the issue and root cause by reviewing service monitoring telemetry to isolate the source of the issue and establish a fix. | The impact is specific to some users who are served through the affected infrastructure. | Not Known Yet | Windows 365 Cloud PCs |
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