Unable to connect to Cloud PCs in the Windows 365 Service Issue

Let’s check the Windows 365 service issue where some users are unable to connect to Cloud PCs. There is a new advisory WP418458 released by Microsoft for impacted tenants.

There could be many scenarios where users won’t be able to log in to Windows 365 Cloud PCs. Because the login process includes Microsoft-provided service as well as domain connectivity (in Hybrid AAD join).

We have checked some of the Cloud PCs and most of our (HTMD) users are able to login to Cloud PCs without any issue. Microsoft clearly mentioned that this issue is impacting only some of the users and not all the Cloud PC users.

At this point in time, we don’t have more details on the error that impacted end users are getting. We will try to look into the next update from Microsoft on this issue. The next update is scheduled for August 23, 2022, at 4:00 PM UTC.

Patch My PC

Update 9:00 PM UTC 23rd Aug – Customers that Microsoft identified as impacted can continue to receive updates on our progress for a solution through WP418592.

Unable to connect to Cloud PCs in the Windows 365 Service Issue 1
Unable to connect to Cloud PCs in the Windows 365 Service Issue 1

Issue – Unable to Connect to Cloud PCs

Let’s not assume all the connection issues with Cloud PCs is related to this Windows 365 service degradation issue. You must check the connectivity from the MEM Admin center portal using the watchdog options (such as network connectivity back to on-prem AD).

NOTE! – Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Issue Update 6 PM UTC 23rd Aug – Remote desktop agent versions have been removed from the registry key which facilitates users’ connection to Cloud PCs in the Windows 365 service.

Issue Update 8 PM UTC 23rd Aug – Microsoft did further analysis of logs capturing the impact scenario from sample Cloud PCs has confirmed that a code issue is occurring within the Azure Virtual Desktop (AVD) connection server resulting in a discrepancy between the agent version expected by the connection server and the version installed by Cloud PCs. This in turn causes the needed agent version to be removed from the aforementioned registry key, resulting in impact.

Unable to connect to Cloud PCs in the Windows 365 Service Issue 2
Unable to connect to Cloud PCs in the Windows 365 Service Issue 2

FIX: Unable to connect to Cloud PCs in the Windows 365

Microsoft is working to identify the issue and fix the unable to connect to Cloud PCs in the Windows 365 Service Issue. As per the latest update from Microsoft, they are reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.

User ImpactCurrent StatusScope Of ImpactRoot CauseImpacted Services
Users may be unable to connect to Cloud PCs in the Windows 365 service.Microsoft is trying to isolate the issue and root cause by reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.The impact is specific to some users who are served through the affected infrastructure.Not Known YetWindows 365 Cloud PCs
Unable to connect to Cloud PCs in the Windows 365 Service Issue 2 – Table 1

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HTMD Admin Account to provide news and latest updates on the known issue from Microsoft world. We cover Windows, Intune, Azure, AVD, and Windows 365 news.

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