True Control Center for SCCM Admin and L1 Teams Configuration Manager ConfigMgr. Facilitating the SCCM console’s access to support teams is an important decision during the design process. The decision-making process for SCCM console access is not easy.
We must consider several options, such as installing a terminal server for console access or publishing the SCCM console in the Citrix environment. Publishing the SCCM console to Citrix is a good option. However, with SCCM CB servicing, we need to upgrade the SCCM console at least twice a year.
SCCM console through the web channel is also a nice option. I’m a big fan of web-based consoles, but I wouldn’t say I like the Silverlight portal. There should be some innovative solutions to ease the complications of console access within an organization.
The fundamental design principle is to try to keep the architecture simple and reliable. Do not try to build complex SCCM solutions in your environment.
Table of Contents
True Control Center for SCCM Admin and L1 Teams Configuration Manager ConfigMgr
With the minimum investment, we should improve our control of the SCCM environment and endpoints. At the same time, we should not compromise on the quality of our support for end-users.
Cireson’s “True Control Center” for SCCM Admin and L1 Teams is the best option for keeping your SCCM environment efficient and straightforward.
- 3 Free SCCM Admin Tools for Advanced Troubleshooting
- SCCM OSD Troubleshooting using SMSTS Log
- IIS Troubleshooting Tips for SCCM Admins
- Tenant Attach Guide for SCCM Logs Data Flow Troubleshooting
- ConfigMgr OSD Troubleshooting Known Issues
- Deep Dive SCCM Application Model Troubleshooting
Real-World Challenges
The following are some of the real-world challenges for most organizations. As IT support, we need to provide the best solution for the following problems. In-house solutions like scripts and applications are quick and dirty.
- Install and Maintain different versions of the SCCM console
- Publish and Maintain SCCM console packages in Citrix Servers
- Install and Manage terminal servers for remote console access
- Remote Assistance and Remote Support Challenges
Details about Cireson’s True Control Center Solution
Whether you’re using Microsoft Service Manager or another Help Desk solution, the True Control Center works together to deliver the next generation of advanced remote support tools for IT teams.
As an evolution of the Cireson Portal for Configuration Manager, the True Control Center harnesses the power of SCCM to provide Support Teams with essential features and functionality.
| Details about Cireson’s True Control Center Solution |
|---|
| Remote control of PCs Viewing technical and user data Unlocking and resetting users’ passwords Deploying software, and more |
By securely delegating these tasks to Support Teams, Administrators can scale operations and focus on higher-priority IT initiatives for the organization. Use the True Control Center with the Cireson Portal for Service Manager for an easy, single pane of glass experience.
True Control Center for SCCM Admin – Real-World Story of an SCCM Admin
“With great power comes great responsibility.” I heard that in a movie once. Microsoft SCCM Admins know this quote all too well. SCCM has much power to manage a company’s servers and workstations from a central point.
Gone are the days of carrying around discs to put an OS or application on a workstation or server and dealing with multiple versions of multiple Operating Systems at multiple patch levels (if any).
The great responsibility comes from the fact that if I am not paying attention, I can bring down every server, workstation, ATM, or slot machine (many ATMs and slots use Windows…fun fact) in my company from that same comfortable ergonomic chair. It happened with SCCM before.
There are career-ending horror stories (Google it). So, SCCM Admins must be on the ball and careful, as the ultimate accountability for any mishaps with the system lies exclusively with them.
Read the full version of the post “How Configuration Manager Admins Can Rest Easy with True Control Center” by Billy Wilson.
Take the True Control Center by requesting a free Demo or play around in our online Demo Lab.
Key Features of True Control Center for SCCM
Let’s discuss the Key Features of True Control Center for SCCM. The list below will help you to see more details.
Support Teams
- Deploy Software to Computers
- Deploy Software to Users
- View Users, View User Details
- View Computers, View Computer Details
- Summary Dashboard
- Reset Passwords
- Unlock Accounts
- View Deployments
- Set Primary Users
- Perform Remote Troubleshooting
Administrators
- Perform advanced remote troubleshooting
- Secure role-based administration
- Delegation of SCCM functionality to Support Teams
- Deliver real-time announcements to IT teams
- Customizable summary dashboards
- Easily monitor software deployments
- Templates to standardize deployments
- Reset/Unlock Analysts’ Passwords
- Quickly access important technical data at your fingertips
- No SCCM Console deployment & training required
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Author
Anoop C Nair is Microsoft MVP from 2015 onwards for consecutive 10 years! He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His main focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career etc…