Let’s discuss with Autonomous Agents Copilot Studio – Automatic Triggers Dynamic Agent Plan using OpenAI o1 Series Models. Starting in November, Microsoft will allow customers to develop autonomous AI agents and enhance their capabilities through Microsoft Copilot Studio.
Autonomous Agents will be available for public preview at Microsoft Ignite 2024. They are designed to understand customers’ work and can act on their behalf to support various business roles and teams.
Copilot is your assistant, enhancing your capabilities. Agents are expert systems that operate autonomously for a process or organization. You can configure and test your agent, which automates tasks across various applications. Every employee can have Copilot, which multiple agents support.
All organizations seek to improve efficiency and customer experience. Copilot Studio can help update or create processes for innovation and added value. This blog post will explain how autonomous agents can improve our day-to-day work experience.
Table of Contents
Autonomous Agents
During the public preview in November, customers can create autonomous agents using Copilot Studio. Microsoft is also launching ten new autonomous agents in Dynamics 365 to support every sales, service, finance, and supply chain team.
Autonomous agents are set to establish AI-first business processes in various departments, including IT, marketing, sales, customer success, and finance, across industries such as travel, retail, and financial services.
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New Features of Copilot Studio
Copilot Studio is a perfect platform for creating agents. It offers software as a service (SaaS), AI models, a straightforward design tool, and many prebuilt connectors. You can add personal, business, and analytical data and publish it to Copilot, the web, or your apps. These features let agents work individually and preset complex tasks.
| New Features | How to act |
|---|---|
| Autonomous Triggers | Agents can automatically react to business signals and start tasks without human input. |
| Dynamic Agent Plan | Each business process can change as agents create flexible plans. Users can see the logic behind the agent’s choices, including variables and outputs, which are necessary for fixing. |
| Activity Overview | Trust and precision enable agent independence in organizations. Microsoft is launching an Activity tab for transparency, showing a log of past runs, progress, issues, trends, and decisions. |
| New Models | Copilot Studio agents use the latest OpenAI o1 series models in a private preview for autonomous agents. These models improve advanced analysing and problem-solving capabilities. |
10 New Autonomous Agents in Microsoft Dynamics 365
Microsoft is including ten new autonomous agents in Microsoft Dynamics 365. These agents will help sales, service, finance, and supply chain teams work more effectively and develop customer experiences. The service is expected to launch in public preview in late 2024 and will continue into early 2025.
The following table shows the 10 New Autonomous Agents in Microsoft Dynamics 365
| Area Covered | Name of the Agents |
|---|---|
| Sales | Sales Qualification Agent |
| Sales Order Agent | |
| Operations | Supplier Communications Agent |
| Financial Reconciliation Agent | |
| Account Reconciliation Agent | |
| Time and Expense Agent | |
| Service | Customer Intent Agent |
| Customer Knowledge Management Agent | |
| Case Management Agent | |
| Scheduling Operations Agent |
These agents learn independently and solve problems, saving time and money. As they become familiar, customers prioritise data security. Agents in Dynamics 365 follow strict rules for privacy and protection so IT administrators can manage them effectively.
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Author
Anoop C Nair has been Microsoft MVP for 10 consecutive years from 2015 onwards. He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.