Intune Enrollment Status Page Troubleshooting

Intune Enrollment status page (ESP) is new to some of us. The enrollment status page policy is global, and once enabled, it applies to all the users. I hope Microsoft will give us options to deploy different enrollment status screen policies to a different set of users.

We will see the troubleshooting options for the Enrollment status page and application deployments in this post.

What is Intune Enrollment Status Page (ESP)? 

The enrollment page is a status update screen for end-users during Windows 10 setup.  The Intune enrollment status page displays installation status information. This status screen updates the subset of applications, profiles, and certificates that might not be fully installed when a user is enrolled.

This enrollment status page gives an idea about the installation progress of some applications, profiles, and certificates. This screen is used to get the real-time progress of the enrollment process while the user waits for their device.

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Video Tutorial – Enrollment Status Page Application Deployment Troubleshooting

Intune Enrollment Status Page Troubleshooting 1

How to Setup Intune Enrollment Status Page?

I have explained how to set up the Intune enrollment status page (ESP) in my end-to-end autopilot guide. I would recommend reading the autopilot post to have more details.

End-User Experience – Intune Enrollment Status Page

Intune enrollment status page has 3 (three) parts.

  1. Device Preparation
  2. Device Setup
  3. User Account Setup

Supportability of Windows Enrollment Status Page

Do you know all the application installation status and profile status displayed on the enrollment status screen or page? I don’t think all the statuses can be tracked with the enrollment status page. It would help if you also remembered this page is still in “Preview.”

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Device Setup Tracking 

  • Security policies
    • One configuration service provider (CSP) for all enrollments.
    • Actual CSPs configured by Intune are not tracked here.
  • Applications
    • Per machine Line-of-business (LoB) MSI apps.
    • LoB store apps with installation context = Device.
    • Offline store and LoB store apps with installation context = Device.
  • Connectivity profiles (VPN & Wi-Fi) are not tracked yet, so these will say “0 of 0”.
  • Certificates are not tracked yet, so these will always say “0 of 0”.
Intune Enrollment Status Screen
Intune Enrollment Status Page Troubleshooting 2

User Account Setup Tracking 

  • Security policies
    • One CSP for all enrollments.
    • Actual CSPs configured by Intune are not tracked here.
  • Applications
    • Per-user LoB MSI apps are assigned to All Devices, All Users, or a user group in which the user enrolling the device is a member.
    • Per machine LoB, MSI apps are assigned to All Users or a user group where the enrolling user device is a member.
    • LoB stores apps assigned to All Devices, All Users, or a user group in which the user enrolling the device is a member with installation context = User.
    • Online store apps assigned to All Devices, All Users, or a user group in which the user enrolling device is a member with installation context = User.
    • Offline store apps assigned to All Devices, All Users, or a user group in which the user enrolling device is a member with installation context = User.
  • Connectivity profiles
    • VPN or Wi-Fi profiles are assigned to All Users, or a user group in which the user enrolling the device is a member.
  • Certificates
    • Certificate profiles are assigned to All Users, or a user group in which the user enrolling the device is a member.

Intune enrollment status page supports only selected scenarios. Those scenarios are documented in the Microsoft documentation.

How to Troubleshoot the Intune Enrollment Status Page for Windows?

The status screen or page troubleshooting options will get changed depending on the configuration on the settings page.

This Windows enrollment status page setup is already discussed in the above section. I would recommend reading Microsoft doc to get more details about the tracking of enrollment status page. 

I have done the following setup for the Enrollment status page for Windows. Check out your enrollment status page policy setting if you get different options.

Remember that this is a global setting, and these changes will impact all the devices and users.

Show app and profile installation progress – Yes
Block device use until all apps and profiles are installed – Yes
Allow users to reset the device if an installation error occurs – Yes
Allow users to use the device if an installation error occurs – Yes
Show error when installation takes longer than the specified number of minutes – 60 Minutes
Show custom message when an error occurs – Yes
Allow users to collect logs about installation errors – Yes

Enrollment Status Screen Troubleshooting
Intune Enrollment Status Page Troubleshooting 3

Following are the troubleshooting options you will get if you have a policy setting like the above.

  1. CONTINUE – This is the best option for System Admins. The end-user should not have this option. Click this button to continue troubleshooting with failed apps or configurations.
  2. COLLECT LOGS – This is the best option for the end-user to collect the logs. Collected logs can be sent to the system admin to troubleshoot further.
  3. RESET DEVICE – This is the option to restart the process from scratch. This will reset the Windows, remove all the settings, and reinstall the Windows. I have seen the device is prompting for admin account or local user & password then click on RESET button.
  4. RETRY – This is an option to retry the failed application or Configurations. This option won’t help us re-install the previously installed apps/configurations. This won’t go back to once completed stages.

How to Troubleshoot Windows 10 Intune Application & Security Deployment?

You can try again with the ” RETRY ” option when you get a Failed message on the Windows Enrollment status page; you can try again with the “RETRY” option.

The next option is to click on the Continue button. Log in to the Windows 10 device and troubleshoot to determine why the failure.

I explained how to troubleshoot Windows 10 devices using event logs, registry settings, and WMI explorer in the previous post. I recommend reading the Windows 10 troubleshooting guide post to get more details. Following are the topics covered in that post.

Understand Windows 10 MDM Architecture
Video Tutorial – Windows 10 MDM Troubleshooting
Troubleshoot with Windows 10 Event Logs
Troubleshoot Windows 10 with WMI Explorer
Troubleshoot Windows 10 with Registry Entries
Troubleshoot Windows 10 with MDMDiagReport

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