Fix SCCM Third-Party Updates Trust Failed Issue

Let’s understand how to fix the Fix SCCM Third-Party Updates Trust Failed Issue. Recently, I have seen an issue with third-party software update syncs. Some of the syncs are getting failed with TRUST-related errors. I tried to manually initiate sync without any success. Let’s find out how to fix this issue in this post.

The third-Party Software Updates setup is completed using the Step by Step guide. Most of the 3rd party software updates troubleshooting scenarios are covered in the Process Guide. You can get more details about logs files from the troubleshooting blog post.

In the test environment, I use only the default/out-of-the-box third-party update catalogs (a.k.a Partner catalogs) available in Configuration Manager (a.k.a SCCM). There are custom catalogs also available from different vendors and service providers. A list of free third-party catalogs is available in the Free SCCM Catalogs post.

Patch My PC

Issue SCCM Third-Party Updates Trust Failed Issue

Let’s analyze the Trust Failed error for Lenovo and Dell partner catalogs. HP catalog seems to sync successfully.

  • To check whether you have the same problem – Navigate to \Software Library\Overview\Software Updates\Third-Party Software Update Catalogs.
  • Check the Last Sync Status Column.

As you can see in the following screenshot, the third-party sync is failed for Dell and Lenovo catalogs.

Fix SCCM Third-Party Updates Trust Failed Issue
Fix SCCM Third-Party Updates Trust Failed Issue

SMS_ISVUPDATES_SYNCAGENT.log

The log file SMS_ISVUPDATES_SYNCAGENT.log is your friend here to analyze further issue SCCM third-party software update catalog sync issues. This log file is located in the default log location on the primary server or CAS server.

1E Nomad
  • Opened the SMS_ISVUPDATES_SYNCAGENT.log log file with CMTrace.
  • Search with the Keyword DELL (because Dell catalog sync is failed).
  • Error Messages are right there:
SyncUpdateCatalog: SyncUpdateCatalog : 41a7ad54-9744-4779-acd8-bf596e11e12f - No previous hash was found, catalog has not been synced previously or hash was reset.
SyncUpdateCatalog: File 'F:\Program Files\Microsoft Configuration Manager\ISVTemp\plnn5z1u.jyu\DellSDPCatalogPC.cab' appears to be signed, retrieved certificate, checking signature…
ScheduledWorkMonitor: Scheduled item (GroomJobsTask:00000000-0000-0000-0000-000000000000) is due in 03:48:11.6277400.
SyncUpdateCatalog: Certificate '211D4485D4807F486E99D98E71' is not yet approved, try again after approval.
STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_CATALOG_TRUST_FAILED).
Launcher : Work item SyncUpdateCatalog has completed queued time was 00:00:00.3878648 run time was 00:00:01.3577095
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
Fix SCCM Third-Party Updates Trust Failed Issue
  • I could also see same errors for Lenovo Catalog updates as well.
SyncUpdateCatalog: SyncUpdateCatalog : 8fe44f76-98a1-484c-a34c-b4897a26990a - No previous hash was found, catalog has not been synced previously or hash was reset.
SyncUpdateCatalog: File 'F:\Program Files\Microsoft Configuration Manager\ISVTemp\if2ycodc.v5l\LenovoUpdatesCatalog2v2.cab' appears to be signed, retrieved certificate, checking signature…
SyncUpdateCatalog: Certificate 'B9D8C79DD172D23694B91' is not yet approved, try again after approval.
STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_CATALOG_TRUST_FAILED).
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
Fix SCCM Third-Party Updates Trust Failed Issue

Analysis

So important notes from these logfile snippets are given below:

  • It seems there are new catalogs from Dell and Lenovo (?) – No previous hash was found, catalog has not been synced previously or hash was reset.
  • Status Message – STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_CATALOG_TRUST_FAILED)
  • The main ErrorCertificate ‘XYZ’ is not yet approved, try again after approval.

From the above lines of the log file, I got an indication that this is something to do with new certificates. Let’s go-to resolution now.

Resolution

Let’s try to fix the third-party catalog sync issue.

  • Navigate to \Administration\Overview\Security\Certificates.
  • sort the with Status column.
  • Find out the Blocked certificates.
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
  • Right-Click on Dell certificate.
  • Select Unblock button.
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM

Go back to \Software Library\Overview\Software Updates\Third-Party Software Update Catalogs.

Right-click on Dell Catalog.

Select Sync Now option.

Select Yes from the Sync Catalog pop-up window.

Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
  • Check the log file SMS_ISVUPDATES_SYNCAGENT.log and as per the log the DELL third-party software update sync completed successfully.
SyncUpdateCatalog: Skipping 'NVIDIA Quadro Desktop Graphics Driver,27.21.14.5239,A00' (Update:'ce132397-bb6b-4985-bc14-1c4dd36d7f8c') Vendor 'Dell' Product:'Drivers and Applications' due to it's classification: 'Updates'.
STATMSG: (SRVMSG_SMS_ISVUPDATES_SYNCAGENT_CATALOG_SYNCED).
SyncUpdateCatalog: 0 updates were synchronized to WSUS successfully, and 0 failed to publish.
SyncUpdateCatalog: SyncUpdateCatalog : 8fe44f76-98a1-484c-a34c-b4897a26990a - Completed.
Fix SCCM Third-Party Updates Trust Failed Issue 1
Fix SCCM Third-Party Updates Trust Failed Issue 9

To confirm the update catalogs sync – Navigate to \Software Library\Overview\Software Updates\Third-Party Software Update Catalogs.

Check the Last Sync Status column in the console.

Success is a good sign!

Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM
Fix ConfigMgr Third-Party Updates Last Sync Status Trust Failed | SCCM

Resources

Author

Anoop is Microsoft MVP! He is a Solution Architect on enterprise client management with more than 20 years of experience (calculation done in 2021) in IT. He is Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, Intune. He writes about technologies like ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc.…