Troubleshoot Intune Managed Application Deployments Errors

0
Intune Managed Application troubleshooting

In this video, you will see the enhanced options of Intune Troubleshooting blade. Intune Managed Application troubleshooting options for Windows devices are explained in this post. This feature is still in Intune public preview.

[Related Posts – How to Start Troubleshooting Intune Issues]
[Related PostsHow to Troubleshoot Windows 10 Intune MDM Issues]

Content

  1. Overview of Intune Troubleshooting Blade
  2. Video Tutorial – Intune Managed App Deployment Troubleshooting
  3. What are Intune Managed Application Troubleshooting options?
  4. Application Deployment Installation Status Failed
  5. Exclude Scenario – Application Deployment
  6. Successful Scenario – Application Deployment

Overview of Intune Troubleshooting Blade

Intune troubleshoot blade is useful for Intune help-desk teams within your organization. Let’s understand the Intune troubleshooting node in a bit more details.

  1. Navigate to Azure Portal – Microsoft Intune – click Troubleshoot blade
  2. Click on Select/Change button to choose the user from Select user blade
  3. Once selected a user, click on SELECT button on the Select User Blade
  4. Result blade will give you the details of the selected user in 5-8 sections:-
  5. Assignment – This section will provide you assignments for selected user
  • Mobile Apps
  • Compliance Policies
  • Configuration Profiles
  • App Protection Policies
  • Windows 10 Update Rings
  • Enrollment RestrictionsIntune Managed Application troubleshooting

6. Devices – This section will give you the device details of the selected user.

7. App protection status – This section will provide you with the details of app  protection   status

8. Enrollment failures – Review the following enrollment failures for the selected user.         Each row represents a unique attempt, although failures can go unreported. Select a           row to view details and suggested remediation. Some enrollment failures may go               unreported.

Video Tutorial – Intune Managed App Deployment Troubleshooting

What are Intune Managed Application Troubleshooting options?

Intune managed app troubleshooting option is a new preview feature introduced in Intune. This feature will help you troubleshoot Intune application deployment related issues from Intune portal.

[Related Posts – How to Start Troubleshooting Intune Issues]
[Related PostsHow to Troubleshoot Windows 10 Intune MDM Issues]

I have explained three(3) scenarios of Intune managed application deployments. In this section, you will see more details of managed app deployment issues:-

  1. Failed
  2. Successful
  3. Excluded

As I mentioned in the above section “Overview of Intune Troubleshooting Blade for User“, launch troubleshoot blade.

  1. Select the Device (step #6) and click on Managed Apps – Preview from <Device Name> – Managed Apps – Preview.
  2. Select the application which you want to troubleshoot – Checkout Installation Details

Intune Managed Application troubleshooting

Application Deployment Installation Status Failed

Following are the details of Intune managed application which is Failed to install on a device. In the installation details, you can see:-

  1. Application Created – Time Stamp
  2. Application Updated – Time Stamp
  3. Application attempted to Install – Time Stamp
  4. App installation failedThis section gives error code details, and this is helpful for troubleshooting.
  5. Device last check-in time checked – Time Stamp

Exclude Scenario – Application Deployment

Following are the details of Intune managed application which is Excluded from this device.  In the installation details, you can see:-

  1. Application Created- Time Stamp
  2. Application Updated- Time Stamp
  3. Application Assigned to an Azure AD Group – Time Stamp – User Group. This group is EXCLUDED from the deployment of the application
  4. Device last check-in time checked – Time Stamp

Intune Managed Application troubleshooting

Successful Scenario – Application Deployment

Following are the details of Intune managed application which is Successful from this device.  In the installation details, you can see:-

  1. Application Created – Time Stamp
  2. Application Updated – Time Stamp
  3. App Assigned to Azure AD Group – Time Stamp
  4. Application Attempted to Install – Time Stamp
  5. Application Installation Completed – Time Stamp
  6. Device last check-in time checked – Time Stamp

Intune Managed Application troubleshooting

Resources:- 

Intune Troubleshooting Guide – https://docs.microsoft.com/en-us/intune/help-desk-operators

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.