Monitor ConfigMgr Client Status from SCCM Console | Online | Offline

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Online Offline ConfigMgr Client Status

Let’s monitor ConfigMgr client status from the admin console. This shall help SCCM admin to understand the Configuration Manager client on the Windows 10 devices. The following technics can be used to monitor & health from the SCCM console.

Let’s learn about all the following icons of SCCM clients using the SCCM console.

  • Online status icon for clients the Device is online.
  • Offline status icon for clients the Device is offline.
  • Unknown status icon for clients Online status is unknown.
  • The client not installed Client isn’t installed on the device.

Online Offline Time Check

You can get the online and offline time indication from console.

  • Last Online Time: Indicates when the client online status changed to online
  • Last Offline Time indicates when the status changed to offline
Last Online Time, Last Offline Time - ConfigMgr Client Status from SCCM Console
Last Online Time, Last Offline Time – ConfigMgr Client Status from SCCM Console
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Online Status Icon

The SCCM site and console consider a Windows 10 device as online if it’s connected to its assigned management point.

  • To indicate that the client is online, it sends ping-like messages (not PING) to the management point.
Device is ONLINE ICON - ConfigMgr Client Status from SCCM Console
Device is ONLINE ICON – ConfigMgr Client Status from SCCM Console

You are trouble in making clients ONLINE, let’s check the troubleshooting Overview of Client Online Status in the SCCM Console. There are three types of Client Online indication in the ConfigMgr Console for all Windows 10 clients.

  1. Device Online From InternetOnly for CMG connected device?
  2. Device Online Management Point – Internal MP connected Windows 10 device
  3. Device Online Status – Overall online status of Windows 10 client.
ConfigMgr Client Status from SCCM Console
ConfigMgr Client Status from SCCM Console

Offline Status Icon

The SCCM site and console consider a Windows 10 device as OFFLINE if it’s NOT connected to its assigned management point.

  • To indicate that the client is OFFLINE, it sends ping-like messages (not PING) to the management point.
    • If the management point doesn’t receive a message in five minutes (5), the site considers the client as offline.
    • I have seen the scenarios, the client status change to offline within 1 minute or so in lab environments.
ConfigMgr Client Status from SCCM Console
ConfigMgr Client Status from SCCM Console

There are three types of SCCM Client Online indication in the admin Console for all Windows 10 clients.

  1. Device Online From InternetOnly for CMG connected device? OFFLINE for offline devices.
  2. Device Online Management Point – Internal MP connected Windows 10 device – Name of the MP.
  3. Device Online Status – Overall online status of Windows 10 client – OFFLINE for offline devices.
ConfigMgr Client Status from SCCM Console - Offline Device
ConfigMgr Client Status from SCCM Console – Offline Device

Unknown Status Icon

ConfigMgr client status is shown as unknown means, site server (or MP) is not able to connect to the client via the fast channel. There could be several reasons for unknown status, the communication between client and server are not in place.

Unknown Status for SCCM Clients - ConfigMgr Client Status from SCCM Console
Unknown Status for SCCM Clients – ConfigMgr Client Status from SCCM Console

You wanted to understand why ConfigMgr clients are in unknown status, let’s check the troubleshooting Troubleshoot SCCM Fast Channel Push Notification Issues.

Client is NOT Installed

The following icon indicates that the client is not installed on these devices. These devices are discovered in your SCCM environment and Device records are created. However, the SCCM client is not installed on these devices.

SCCM Clients are not installed - ConfigMgr Client Status from SCCM Console
SCCM Clients are not installed – ConfigMgr Client Status from SCCM Console

You can install the client on these devices using any of the methods explained in the following blog post. More details –Install SCCM Client Manually Using Command-Line.

ConfigMgr Client Status from SCCM Console
ConfigMgr Client Status from SCCM Console

Resources – ConfigMgr Client Status

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