Cireson launched 14 new Remote Management apps for part of the existing Service Management Stream. Cireson Service Management extends the Microsoft Service Manager Console with these must-have Analyst and Administrator apps. This remote apps includes nine (9) device management and five (5) user management tools to improve the productivity of your business.
What’s New – Remote Management Apps
Remote Management apps are modern, web-based, user and device management tools for Analysts to further maximize productivity, deliver faster problem resolution and increase end-user satisfaction.
These 14 remote management apps from cireson further streamline customer support by providing valuable insights into users, devices, processes, deployments, and enable you to gain control by performing remote troubleshooting actions.
9 Device Management Apps
5 User Management Apps
Webinar Demo – 14 New Remote Management apps
Learn more about new remote management apps for the Cireson Analyst Portal from demi filled webinar. Cireson is offering a two-part webinar (in 3 regions) in November about these apps including deep dive demos.
Registration is here: http://go2.cireson.com/af2?
DEVICE MANAGEMENT – Remote Management Apps
- Device Insights – Get valuable insights into the state of your device, from hardware information to user interactions.
- Remote Actions – Support devices in your environment with remote troubleshooting actions, and an array of other options.
- Collection Control – Add or remove devices from SCCM collections within the Analyst Portal.
- Software Control – Quickly see what software, including version information, is installed on a client to repair or remove software.
- Patch Control – Identify what patches are available for a given client, and once assigned, force the installation of a given patch.
- Process Insights -See live process information and make informed decisions about device performance issues and possible solutions.
- Service Control – View installed and running services and choose to stop, start, or restart a given service in order to resolve an issue.
- Deployment Insights – Easily identify what software is deployed to a specific device, identify errors, and deployment status.
- User Affinity – Track asset ownership in the same place you track the asset itself.
USER MANAGEMENT – Remote Management Apps
- User Insights – Get valuable insights into a user’s account, including if an account is locked out or disabled, and validate a deployment.
- Account Control – Quickly identify account issues, unlock and reset passwords, enable an incorrectly disabled account, or quickly disable an account.
- Device Affinity – See what devices are assigned to the user and activate Device Management functionality from the device list.
- Deployment Insights – Easily view the status of a software or application package to identify any issues.
- Group Control – Analysts can assign users to Active Directory groups in an intuitive and secure manner. Quickly search a list of allowed groups, or remove a user from a group.