SCCM Troubleshooting Tool -Support Center ConfigMgrSupportCenter.exe

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SCCM Support Center Log Viewer CMTrace

With SCCM 1810, Microsoft included SCCM troubleshooting tool called support Center in the product itself. So once, you install SCCM 1810 or later, you will get the ConfigMgrSupportCenter.MSI. You don’t have to perform any other download to get SCCM Support Center tool.

[Related PostSCCM Logs and Quick Tips to Read Logs]

Will Support Center Replace CMTrace and Other Tools?

I don’t know whether the ConfigMgr Support center will replace all the other troubleshooting tools or not? The CMTrace.exe is most popular log viewer for SCCM troubleshooting. This Support center tool is for SCCM client troubleshooting. But there are many other tools which will help to troubleshoot SCCM server-side troubleshooting.

I have a blog post which covers all the SCCM troubleshooting tools. I would recommend reading the post to get more details. SCCM Server Side Troubleshooting Tool Kit Guide.

Where is this SCCM Support Center Tool?

ConfigMgr Support center is modern SCCM troubleshooting tool. The ConfigMgr Support center tool is located in SCCM primary or CAS server installation directory tools folder. Folder Location of the tool is <Install Directory>\Program Files\Microsoft Configuration Manager\tools\SupportCenter.

How to install New SCCM Troubleshooting Tool?

SCCM support center tool is SCCM client side troubleshooting tool. This tool can be used to analyze end to end troubleshooting of SCCM in a very easy way. 

When you use ConfigMgrSupportCenter.exe SCCM client troubleshooting tool, You don’t need to know the SCCM log file names to troubleshoot SCCM issues. This SCCM support center tool will automatically bundle all the logs together and show it to you in the same window.

There are different ways to install the support center tool to SCCM client machines. You can deploy the ConfigMgrSupportCenter.MSI via SCCM to all the client machines. This is a very very light weight installation. This MSI just extracts the content to a folder. No performance impact because of installing this tool by default on all the SCCM clients.

You can easily install the SCCM support center tool on Windows machines using the following method. When you select the advanced option to install this tool, then you will get the option to select either Powershell integration or support center viewer tools.

  • Copy ConfigMgrSupportCenter.MSI to SCCM Client machine from the site server tools folder (from the path mentioned above)
  • Configuration Manager Support Center requires 12 MB hard disk space 
  • Double click or right click and start the installation of the MSI (you shall have admin access to install this MSI SCCM troubleshooting tool)
  • Click on next, next to complete the installation of the ConfigMgr Support center tool
  • By default the tool will be installed on C:\Program Files (x86)\Configuration Manager Support Center\ But you can change the installation folder if you select the Advanced button from the installer.
  • The Shortcuts of the following three applications will be available in the start menu
    • Support Center Viewer (ConfigMgrSupportCenterViewer.exe)
    • Support Center (ConfigMgrSupportCenter.exe)
    • Support Center Log File Viewer (CMLogViewer.exe)

Components – ConfigMgr Support Center Tool

There are three components of ConfigMgr Support center tool. The following are the three components:

  • Support Center Viewer (ConfigMgrSupportCenterViewer.exe)
  • Support Center (ConfigMgrSupportCenter.exe)
  • Support Center Log File Viewer (CMLogViewer.exe)
SCCM Troubleshooting Tool -Support Center  ConfigMgrSupportCenter.exe 1
SCCM Support Center Log Viewer CMTrace

[Related Post – SCCM Logs and Quick Tips to Read Logs]

What is ConfigMgrSupportCenter.exe SCCM Client Troubleshooting Tool

The ConfigMgrSupportCenter.exe tool is one of the tools which is part of SCCM client troubleshooting tool names Configuration Manager Support Center. The Support Center is the brain of the above mentioned SCCM toolkit.

You can launch the tool from SCCM client machine where you want to perform SCCM troubleshooting. The ConfigMgrSupportCenter.exe tool provides user-friendly inter-phase to check the issues of SCCM client.

The SCCM troubleshooting tool ConfigMgrSupportCenter.exe is efficient to perform real-time troubleshooting of SCCM client and to collect all the information need to troubleshoot as a bundle (Zip file). 

SCCM Client Troubleshooting – Data Collection

To start the SCCM client side troubleshooting, you need to install the SCCM support center tool as explained in the above section. Launch the following tool to collect the troubleshooting data from SCCM client. 

  • Launch Support Center (ConfigMgrSupportCenter.exe)
  • Make sure the user has proper access (Administrator?) to collect these data from SCCM client
  • Make sure you are connected to the local machine (you can use this tool to connect to the remote machine as well) 
  • Select the data which you want to collect from the SCCM client machine (for the basic troubleshooting the default details are fine). You can more details in the following picture
  • Click on Collect selected data from Home page
  • Once the collection has completed, the tool will ask you to save the Troubleshooting Bundle file as a zip file “Support_5f839a5b76f147689c00a1550e1509ea.zip”
  • You can analyze these troubleshooting bundle files using 
    Support Center Viewer (ConfigMgrSupportCenterViewer.exe)

SCCM Client Troubleshooting – Support Center Client Tab

You can use the support center tool (ConfigMgrSupportCenter.exe) to perform live troubleshooting of SCCM clients. You can launch the support center tool as I mentioned in the above section and click on the Client tab, then click on the Load button to view the basic details of the SCCM client. This information is useful to understand whether the SCCM client:

  • The Correct version of SCCM client software
  • SCCM client is registered to correct SCCM site
  • SCCM client is getting the policies from correct MP
  • SCCM client is approved or not
  • SCCM client has correct site code
  • Also, you can restart the SCCM client agent services from support center – client tab – Control client agent service 

[Related Post – SCCM Logs and Quick Tips to Read Logs]

SCCM Client Policy Assignment Troubleshooting 

You can use the support center tool (ConfigMgrSupportCenter.exe) to perform live troubleshooting of SCCM client policy assignment. You can launch the support center tool as I mentioned in the above section and click on the Policy tab to start the real-time troubleshooting of SCCM client policy assignment. The following information is useful to understand whether the SCCM client policy assignment is working or not:

  • Launch Support Center (ConfigMgrSupportCenter.exe)
  • Make sure the user has proper access (Administrator?) 
  • Click on the Policy tab from the Support center
  • Following options are very useful to troubleshoot client policy issues 
    • Load Actual Policy -Load actual policy and load or refresh all
    • Select Actual (Policy) and click on Load Actual policy button load the policies 
    • Select Requested  (Policy) and click on Load Requested policy button load the policies
    • Select Default (Policy) and click on Load Default policy button load the policies 
    • Select Requested and evaluate policy button to re-initiate the SCCM client policy
    • Select Reset Policy to default button to reset all the machine and user policies
    • Listen for policy events and Clear events buttons are available in this tool
    • Select individual policy to Copy the policy as MOF file option is also available in this tool
    • Copy policy as local policy MOF 
    • Refresh

SCCM Client Content Related Troubleshooting Tool

You can use the support center tool (ConfigMgrSupportCenter.exe) to perform live troubleshooting of SCCM client policy assignment (SCCM troubleshooting tool). You can launch the support center tool as I mentioned in the above section and click on the Content tab to start the real-time troubleshooting of SCCM client content.

  • Launch Support Center (ConfigMgrSupportCenter.exe)
  • Make sure the user has proper access (Administrator?)
  • Click on the Content tab from Support center – SCCM client Content Related Troubleshooting can be done from this tab
  • Select Invoke Trigger and any of the following options to trigger specific action by clicking the Load button
    • Location Services
      • Refresh Content Locations
      • Refresh Management Points
      • Timeout content requests
    • Application Deployment evaluation
    • Software Update deployment evaluation
    • Software update source scan
    • Windows Installer Source list update
  • Select Content and click on Load button to load the application, package, etc. content details
  • Select Cache and click on Load button to load the cache details of the machine
  • Select the Monitoring button and click on Load button to get the details

Client Inventory Troubleshooting Tool

You can use the support center tool (ConfigMgrSupportCenter.exe) to perform live troubleshooting of SCCM client policy assignment (SCCM troubleshooting tool). You can launch the support center tool as I mentioned in the above section and click on the Inventory tab to start the real-time troubleshooting of SCCM client inventory.

  • Launch Support Center (ConfigMgrSupportCenter.exe)
  • Make sure the user has proper access (Administrator?)
  • Click on Inventory tab from Support center – SCCM client Inventory Related Troubleshooting can be done from this tab
  • Click Invoke Trigger to initiate the following inventory actions manually from SCCM client:
    • Discovery Data Collection Cycle (heartbeat)
    • File Collection Cycle
    • Hardware Inventory cycle
    • IDMIF Collection Cycle
    • Software Inventory Cycle
    • Software Metering Report Cycle
    • Send unsent state messages in the queue
    • Advanced
      • Hardware inventory cycle (Full Re-synchronisation)
      • Software inventory cycle (Full Re-synchronization)
  • Select Status to the view display all active inventory tasks, and their status on the client
  • Select DDR button and click Load button to load the DDR details
  • Select HINV button and click Load button to load the HINV details
  • Select the SINV button and click Load button to load the SINV details
  • Select the File Collection button and click Load button to load the File Collection details
  • Select IDMIF button and click Load button to load the IDMIF details
  • Select the Metering button and click Load button to load the Metering details

[Related Post – SCCM Logs and Quick Tips to Read Logs]

SCCM Client Troubleshooting Tab

You can use the support center tool (ConfigMgrSupportCenter.exe) to perform live troubleshooting of SCCM client policy assignment (SCCM troubleshooting tool). You can launch the support center tool as I mentioned in the above section and click on the Troubleshooting tab to start the real-time troubleshooting of SCCM client health.

  • Launch Support Center (ConfigMgrSupportCenter.exe)
  • Make sure the user has proper access (Administrator?)
  • On the Troubleshooting tab, click on the Start button to run the following verification tasks on SCCM client machine
    • Active Directory – Active Directory queries for SCCM schema items
    • MPCERTIFICATE – Gets Management point certificates
    • MPKEYINFORMATION – Gets Management Point Cryptographic key Information
    • MPLIST – get a list of Management Points
    • Networking – Network Troubleshooter
    • Policy Assignments – Verifies policy assignment retrieval
    • Registration – Verifies client registration with Management Point
  • You can select any of the failed items from the above list and click on view selected logs button to open Support center log viewer

Support Center Logs – Details

You can use the support center tool (ConfigMgrSupportCenter.exe) to perform live troubleshooting of SCCM client policy assignment (SCCM troubleshooting tool). You can launch the support center tool as I mentioned in the above section and click on Logs tab to start the real-time troubleshooting of SCCM client log viewing.

  • Launch Support Center (ConfigMgrSupportCenter.exe)
  • Make sure the user has proper access (Administrator?)
  • On the Logs tab, you will get below option to review SCCM client logs. A modern log viewer
  • Click on Open Logs button and select any of the following options to start SCCM client troubleshooting
    • Open Logs
    • Open logs in the current view
    • Open logs in a new window
  • Click Close and Clear logs button and select any of the following options to clear the multiple windows of log files
    • Close and Clear logs
    • Clear all entries
    • Close all logs
  • Click and select any of the following from Search Options Support center log viewer:
    • Find
    • Find next
    • Find Previous
  • Click and select any of the following from Options Support center log viewer:
    • Live updating
    • Auto-scroll
    • Show Details
    • Quick Filter
    • Wrap log text
    • Advanced filters
  • Click and select any of the following from Tasks Support center log viewer:
    • Error lookup
    • Decode certificate
    • Configure client logging
  • Click and select any of the following from Log Groups Support center log viewer: 
    • Desired Configuration Management
    • Inventory
    • Software Distribution
    • Software Updates
    • Application Management
    • Policy
    • Client Registration
    • Operating System Deployment

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