Learn SCCM Troubleshooting Steps for Newbies with Flowcharts

Let’s learn the basics of SCCM Troubleshooting Steps for Newbies with Flowcharts. SCCM is not dead, and many newbies are trying to learn SCCM. Instead, this is the most happening time for an SCCM engineer. But start learning Intune.

SCCM + Intune Co-management opens up many new opportunities for SCCM engineers. Enterprises are getting ready for Windows 10 migrations. This post outlines SCCM Troubleshooting Steps.

Most organizations depend on the SCCM team to complete the Windows 10 migration on time. So, SCCM troubleshooting is in high demand for newbies. This post will see SCCM ConfigMgr Troubleshooting Steps for Newbies with Flowcharts and SuperFlows.

HTMD Community conducts a free Intune training course, and you can start your Intune journey there. Similarly, the HTMD Community offers a Free SCCM Training course. The second part of this post is “ConfigMgr SCCM Troubleshooting Newbies Guide with SuperFlow.”

Patch My PC

Learn SCCM Troubleshooting Steps from this Post

The first step in learning is to understand SCCM/ConfigMgr. I have a post titled “How to Learn SCCM ConfigMgr and Intune” that outlines the learning process. The SCCM Flowcharts and SuperFlows discussed in the post will help troubleshoot SCCM-related issues.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.1
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.1

The Flowcharts and SuperFlows are only available for SCCM 2007. Are you looking for SCCM/ConfigMgr Current Branch (CB) SuperFlows and Flowcharts? There is already an SCCM user voice with 104 votes,Update the software distribution troubleshooting flowcharts for SCCM CB“. You can vote it up to get updated SCCM CB flowcharts and SuperFlows.

I have a YouTube channel. Subscribe here to watch and learn SCCM with video tutorials about SCCM-related issues and installations. I also have a Facebook page. This is also where I usually upload SCCM/Intune-related videos. Learn SCCM Troubleshooting Steps from this post.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.2
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.2

As mentioned above, flowcharts and SuperFlows are only available for the SCCM 2007 version. However, these flowcharts provide many troubleshooting tips about SCCM 2012 and CB.

Adaptiva

How SCCM PXE/Task Sequence Deployment WorkFlow

After the Pre-installation Tasks are completed and the operating system is deployed, how do we understand the troubleshooting flow for SCCM Task Sequence Deployment and PXE?

SCCM Task Sequence Troubleshooting using SMSTS.log -> SCCM SMSTS Log Location File Reading Tips HTMD Blog (anoopcnair.com)

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.3
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.3

The above SCCM SuperFlow provides more details about the background processes of Task Sequence and PXE deployment. This will be very helpful to troubleshoot SCCM PXE and TS issues. 

For example:- PXE is boot is not happening, Task Sequence is not getting deployed to a machine, etc. How to start troubleshooting these issues.

How Do you Understand the SCCM Package/Software Distribution Flow?

Deployment of package process – How do we understand the troubleshooting flow for SCCM package distribution replication?

The above picture provides a detailed view of the SCCM console package creation and the SCCM CB software/package replication troubleshooting process. It will help you troubleshoot SCCM package replication issues.

For example, SCCM packages/applications are not distributed to remote DPs. Learn how to start troubleshooting replication issues on remote DPs.

Some other applicable SCCM troubleshooting flows for SCCM software deployments, such as applications/packages. This is for SCCM 2007, but most things are still valid for SCCM 2012 and SCCM CB.

When you have trouble with a client downloading content from a distribution point, you have to understand the flow of the process. This flowchart explains the SCCM client download process, which will help you troubleshoot and understand the problem.

How Do We Understand the Flow of SCCM Delta Package Distribution?

Package replication with file delta replication enabled:- How do you understand the troubleshooting flow for SCCM Delta package distribution?

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.4
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.4

The above flowchart is for SCCM 2007, but most things are still the same for SCCM 2012 and SCCM CB versions. This is the best way to understand the background process of the SCCM package/software delta replication/ distribution to the DPs.

When troubleshooting DP replication issues, the first method is understanding the distribution mechanism.

How Do We Understand the Troubleshooting Flow for SCCM Software Deployment or Advertisement?

SCCM Software distribution: Advertisements – Flowchart will help you understand application deployment details for newbies.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.5
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.5

The above picture shows the details of SCCM deployments to machines. An SCCM admin creates an SCCM package/application from the console. What will happen in the background?

The above SCCM flow chart will help you understand the background process of application deployment. This is very helpful for newbies to understand the process.

Software Update Superflows | Learn SCCM Troubleshooting Steps for Newbies with Flowcharts

Some example scenarios of troubleshooting are:- Are applications deployed and not reaching targeted machines? Are patch deployments not reaching targeted machines? Learn SCCM Troubleshooting Steps from this post.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.6
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.6

Software Update Sync Flow Chart | Learn SCCM Troubleshooting Steps for Newbies with Flowcharts

Let’s discuss the Software Update Sync Flow Chart and learn SCCM Troubleshooting Steps for Newbies with Flowcharts. The screenshot below shows more details.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.7
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.7

Software Update Synchronization SuperFlow

The Sync Now property in the site control file has been updated. The screenshot below shows 2 steps: the synchronization process is started on the central site, and the WSUS synchronization is on the central site’s Active software update point.

WSUS Synchronization is on the Central Site’s Active Software Update Point
Request WSUS Synchronization
Synchronize with Microsoft Update
Monitor the WSUS Synchronization Progress
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Table 1
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.8
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.8

Configuration Manager Synchronization on the Central Site Active Software Update Point

The WSUS synchronization manager uses WSUS APIs to retrieve software update filters and the corresponding software update metadata from the WSUS database. The metadata is then inserted into the configuration manager database.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.9
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.9

WSUS Synchronization on the Central Site Active Internet-Based Software Update Point

To request manual synchronization, the WSUS Synchronization manager uses a WSUS API to connect to WSUS and run on the active software update point for the central site.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.10
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.10

Software Update Deployment Flow Chart

Learn SCCM Troubleshooting Steps for Newbies with Flowchart, which helps you understand the Software Update deployment process.

SCCM Patch Software Update Deployment Process Guide (anoopcnair.com)

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.11
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.11

Create the Software Update Deployment

Use an update list and deployment template to initiate the software update deployment and create the deployment using the Deploy software updates wizard.

Learn SCCM Troubleshooting Steps for Newbies with Flowcharts - Fig.12
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts – Fig.12
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts 1
Learn SCCM Troubleshooting Steps for Newbies with Flowcharts 14

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Author

Anoop C Nair is Microsoft MVP! He is a Device Management Admin with more than 20 years of experience (calculation done in 2021) in IT. He is a Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc.

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