This post will help you get familiar with Turn On MSDT Interactive Communication With Support Provider Policy Using Intune. We are going to use Configuration Profiles of Intune to implement this policy. Our main purpose here is to help you acquire knowledge of how to Disable Turn On MSDT Interactive Communication With Support Provider Policy Using Intune.
This policy setting governs the interactive communication of the Microsoft Support Diagnostic Tool (MSDT) with the support provider. MSDT’s purpose is to gather diagnostic data for analysis by support experts. Enabling this policy allows users to utilize MSDT to collect and transmit diagnostic information to a support professional, aiding in problem resolution.
By default, Microsoft Corporation serves as the support provider. Disabling this policy will prevent MSDT from operating in support mode, preventing the collection and transmission of data to the support provider. If left unconfigured, MSDT support mode remains active by default, with no need for reboots or service restarts; changes take effect immediately.
If you choose not to configure this policy setting, MSDT’s support mode remains active by default. Implementing or altering this policy does not necessitate reboots or service restarts; the changes take effect immediately. This means that users can swiftly access MSDT for diagnostic support as needed, streamlining the troubleshooting process.
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Windows CSP Details MsdtSupportProvider
We will see Windows CSP Details for this Policy setting MsdtSupportProvider. This policy configuration governs the way the Microsoft Support Diagnostic Tool (MSDT) interacts with support providers. MSDT’s primary function is to collate diagnostic data for analysis by support specialists. When you enable this policy, it allows users to employ MSDT to gather and send diagnostic data to a support professional to resolve issues.
By default, Microsoft Corporation is set as the designated support provider. However, if you disable this policy, MSDT will be prevented from running in support mode, effectively blocking the collection and transmission of any data to the support provider.
CSP URI – ./Device/Vendor/MSFT/Policy/Config/ADMX_MSDT/MsdtSupportProvider
Turn On MSDT Interactive Communication With Support Provider Policy using Intune
To set the Turn On MSDT Interactive Communication With Support Provider Policy Using Intune, follow the steps stated below:
- Sign in to the Intune Admin Center portal https://intune.microsoft.com/.
- Select Devices > Windows > Configuration profiles > Create a profile.
In Create Profile, I select Windows 10 and later in Platform and select Profile Type as Settings catalog. Click on the Create button.
|Windows 10 and later||Settings Catalog|
On the Basics tab pane, I provide a name for the policy as “Turn On MSDT Interactive Communication With Support Provider Policy.” Optionally, if you want, you can enter a policy description and proceed by selecting “Next.”
Now in Configuration Settings, click Add Settings to browse or search the catalog for the settings I want to configure.
In the Settings Picker windows, I searched for the keyword MSDT, I found the category Administrative Templates\System\Troubleshooting and Diagnostics\Microsoft Support Diagnostic Tool and selected this.
When I select that option as stated above, I see one sub-category among many, Microsoft Support Diagnostic Tool: Turn on MSDT interactive communication with support provider. After selecting that, click the cross mark at the right-hand corner.
I kept the Microsoft Support Diagnostic Tool: Turn on MSDT interactive communication with support provider as Disabled in the Administrative Templates. After this, click on Next to continue.
Using Scope tags, you can assign a tag to filter the profile to specific IT groups. One can add scope tags (if required) and click Next to continue. Now in Assignments, in Included Groups, you need to click on Add Groups, choose Select Groups to include one or more groups, and click Next to continue.
In the Review + Create tab, I review settings. After clicking on Create, changes are saved, and the profile is assigned.
Upon successfully creating the “Turn On MSDT Interactive Communication With Support Provider Policy,“ notification will appear in the top right-hand corner, confirming the action. You can also verify the policy’s existence by navigating to the Configuration Profiles list, where it will be prominently displayed.
Your groups will receive your profile settings when the devices check in with the Intune service. The Policy applies to the device.
Intune Report for Turn On MSDT Interactive Communication With Support Provider Policy
To track the assignment of the policy, you need to select the relevant policy from the Configuration Profiles list. Reviewing the device and user check-in status lets you determine if the policy has been successfully applied. If you require more detailed information, you can click on “View Report” to access additional insights.
Intune MDM Event Log
To verify the successful implementation of String or integer policies on Windows 10 or 11 devices through Intune, you can leverage event IDs 813 and 814. These event IDs provide valuable insights into the application status of the policy as well as the specific value assigned to the policy on those devices. In the case of this particular policy, the value is String and is linked to the event ID 814.
By analyzing these event IDs, you can gain a clear understanding of the policy’s application status and the corresponding value associated with it on the devices in question.
To confirm this, you can check the Event log path – Applications and Services Logs – Microsoft – Windows – Devicemanagement-Enterprise-Diagnostics-Provider – Admin.
MDM PolicyManager: Set policy string, Policy: (MsdtSupportProvider), Area: (ADMX_ControlPanelDsiplay), EnrollmentID requesting merge: (5B88AEF1-09E8-43BB-B144-7254ACBBDF3E), Current User: (Device), String: (<disabled/>), Enrollment Type: (0x6), Scope: (0x0).
When I opened the above Event log, I found that the policy I had applied to the device was successfully implemented. By reviewing the log entry shown in the above image, the Event Viewer, I came across essential information, including the Area and Enrollment ID. These details play a significant role in identifying the corresponding registry path. To locate the specific information, please consult the table provided below:
The details presented in the table above for the Turn On MSDT Interactive Communication With Support Provider Policy Using Intune can be employed to access the registry settings that hold the group policy configurations on a specific computer. To accomplish this, you can execute “REGEDIT.exe” on the target computer and navigate to the precise registry path where these settings are stored.
When you navigate the above path in the Registry Editor, you will find the registry key named MsdtSupportProvider. Also, when I navigated to the above path, I saw that the Registry Key was created.
Abhinav Rana is working as an SCCM Admin. He loves to help the community by sharing his knowledge. He is a B.Tech graduate in Information Technology.