Let’s discuss Explore Work IQ as the Brain of Microsoft 365 Copilot to Unlocking Context-Aware Automation of Email Report Creation. Microsoft Introduced one of the new feature called Work IQ at Microsoft Ignite 2025 as part of the latest Microsoft 365 Copilot updates.
It was announced alongside other innovations like Agent 365 and new Copilot agents for Word, Excel, and PowerPoint. Microsoft launched it is as part of its next wave of Copilot capabilities. It acts as an intelligence layer behind Copilot, helping the AI understand a user’s role, habits, and organizational context.
It integrates preferences, workflows, and historical patterns with inference models to suggest next-best actions. Forn example, if you regularly prepare weekly reports, Copilot can anticipate and help automate that process.
By enabling it, Copilot becomes more than a generic assistant it adapts to your role (helpdesk, infra admin, manager, etc.) and provides guidance that matches your responsibilities. With this feature, you can boost productivity by Reducing repetitive tasks by predicting what you need next.
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Explore Work IQ as the Brain of Microsoft 365 Copilot to Unlocking Context-Aware Automation of Email Report Creation
Work IQ is the personalization brain of Copilot, making it context-aware and role-sensitive so that AI feels like it truly understands your work environment. For End Users, Copilot feels more “aware” of your workflow, anticipating needs instead of just reacting.
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How Work IQ Works
Work IQ in Microsoft 365 is work with mainly 4 stages. The 4 stages are Data Collection, Memory Building, Inference & Insights, Personalized Copilot Experience. Work IQ enables Copilot to Understand your role, writing style, and collaboration history and Tailor responses based on signals from emails, meetings, and documents.
Data Collection
Work IQ starts with your work data, emails, files, meetings, and chats. It captures signals about how collaboration flows across your organization. This gives Copilot a foundation of what you’re working on and with whom.
Memory Building
It builds memory from your unique style, preferences, and workflows. Goes beyond the org chart to create a “work chart” mapping how tasks, people, and processes connect. Example: If you regularly prepare weekly reports, Work IQ remembers that pattern.
Inference & Insights
By combining data and memory, Work IQ applies inference models. It makes valuable connections, predicts next steps, and surfaces insights. Example: Suggesting the right Copilot agent (Word, Excel, PowerPoint) depending on the context.
Personalized Copilot Experience
Ensures personalization is balanced with governance through Agent 365. Copilot adapts to your role (helpdesk, infra admin, manager, end-user). Provides context-aware suggestions like troubleshooting guides for admins or meeting prep notes for end-users.
Advanatges
By understanding the the flow of work across emails, files, meetings, and chats. This allows Copilot to provide relevant, timely suggestions instead of generic outputs. Builds memory of your preferences, habits, and workflows.
| Advantages |
|---|
| Ensures AI feels like it “knows you” and your style of working |
| Works alongside Agent 365 to balance personalization with enterprise governance. |
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Author
Anoop C Nair has been Microsoft MVP from 2015 onwards for 10 consecutive years! He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is also a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.