Today, I want to discuss the Best Digital Workplace Service Providers of 2024 as per Gartner. In the IT platform, engineering upskilling, challenging resources, and a transformative workplace experience remain top issues.
End-user organisations must select a suitable outsourced digital workplace services (ODWS) service contributor for these challenges. Gartner assessed 18 vendors to help you choose the best provider for digital workplace outsourcing, including integrated and ubiquitous digital workplace (DW) services.
The outsourced digital workplace services market is Gartner, which is the capabilities required of a provider to deliver consulting, implementation, or support services to technology end users who utilize end-user devices or applications to conduct business.
This Magic Quadrant evaluates the Ability to Execute and Completeness of Vision of 18 ODWS providers. It can help sourcing, procurement, vendor management, infrastructure, and operations leaders select a provider for midrange to long-term ODWS contracts to provide critical functions and business objectives with appropriate regional capabilities.
Table of Contents
Best Digital Workplace Service Providers of 2024 as per Gartner
Gartner Magic Quadrants suggest visual pictures, in-depth analyses, and actionable advice that provide insight into a market’s direction, responsibility, and members. They compare vendors based on Gartner’s standard criteria and methodology.
The following table explains the Best Digital Workplace Service Providers of 2024, as per Gartner. It also provides each vendor’s strengths and cautions!
| Vendors | Strengths | Cautions |
|---|---|---|
| 1. Accenture: Leader in this Magic Quadrant, in Ireland. Total annual revenue in the last 12 months outsourced digital workplace services (ODWS) represented 1.5%. | Workplace automation and AI | Limited virtual device support |
| Strong transformation consultancy capabilities | Limited alternative sourcing deals | |
| Execution alignment | ODWS offering is not its primary focus | |
| 2. Atos (Leader, Magic Quadrant, in France and Germany). In the 12 months covered by this research, ODWS represented 18% of the total annual revenue. | Advanced contact resolution capabilities | Lack of clarity in its go-to-market strategy |
| Strong commitment to sustainability | Low adoption of outcome-based deals | |
| Investments in transformation and innovation | Limited focus on midsize enterprises | |
| 3. Capgemini: (Visionary, Magic Quadrant in France). In the 12 months, ODWS represented 5% of Capgemini’s total annual revenue. | Agile deal pursuit | XLA framework gradually developing |
| Emphasis on sustainability | Limited support for self-provisioning | |
| Advisory and transformation capabilities | First-contact resolution rate is low in Europe | |
| 4. Cognizant: (Challenger, Magic Quadrant, in U.S). Its ODWS revenue represents roughly 9% of its overall business. | Vertical industry solutions | Unbalanced regional market focus |
| Co-creation capabilities | Attrition rates continue to be a challenge. | |
| Investing in innovation | Increasing reliance on subcontractors | |
| 5. DXC Technology (Leader, Magic Quadrant, in the U.S). Of DXC’s total annual revenue in the 12 months covered by this research, ODWS represented 12%. | Continued focus on outcome-based deals | Focus on large enterprises |
| Improved focus on innovation | Declining business | |
| Focus on client satisfaction. | The attrition rate is a challenge. | |
| 6. Getronics (Niche Player in this Magic Quadrant, in the Netherlands). Total annual revenue ODWS represented 41%. | Diverse offerings with a focus on MSE | Limited virtualization experience |
| Commitment to standardizing XLAs | Limited global presence and reliance on GWA | |
| Consulting for transformation readiness | Innovation investments can be a challenge: | |
| 7. Fujitsu (Challenger, Magic Quadrant, in Japan) has approximately 1,991 ODWS clients globally, nearly a 12% reduction. | Sustainable workplace as a priority | Innovation slower to mature. |
| Experience-focused approach | Low single-digit growth | |
| Vertical solutions with practical applications | Contractual commitments for transformation | |
| 8. HCLTech (Leader, Magic Quadrant, in India). HCLTech’s total annual revenue in the 12 months covered by this research, ODWS represented 20%. | Investing in innovation | Innovation slow to deploy |
| Extensive industry partners’ ecosystem | Low participation in alternative sourcing methods | |
| Contractually committed to outcomes | Relatively small presence in APAC | |
| 9. Infosys (Challenger in this Magic Quadrant, in India). Infosys’ total annual revenue in the 12 months covered by this research, ODWS represented 15%. | Innovation in user experience | Contractual XLAs are selective |
| Offerings across industry verticals | Limited virtual devices deployed | |
| Extensive partner ecosystem | Low automation levels | |
| 10. Kyndryl (Challenger, Magic Quadrant, in the U.S) ODWS business is approximately 13% of its total business revenue. | Secure and enhanced workplace | Client satisfaction is relatively low |
| Investing in its employees | Subcontractor usage affecting service quality | |
| Consulting facilitates positive outcomes for clients | Low client adoption of XLA framework | |
| 11. LTIMindtree (Niche Player, Magic Quadrant , in India) LTIMindtree’s total annual revenue in the 12 months covered by this research, ODWS represented 7%. | Focused MSE business model | Limited virtual device management experience |
| Experience management framework | Slow client growth | |
| Flexible contracts | Very little intelligent automation | |
| 12. NTT DATA (Leader,Magic Quadrant, Japan). Its user base has grown by almost 5%, with approximately 472 ODWS clients globally. | Sustainable workplace awareness | Understanding the NTT DATA business consolidation |
| Custom vertical solutions | New offerings need maturity and flexibility. | |
| Investing in innovation | Low commitment to XLAs contractually | |
| 13. Ricoh (Niche Player, Magic Quadrant, in Japan). Annual revenue in the 12 months covered by this research, ODWS represented 8.55% | Focus on midsize enterprises | Limited global footprint |
| Proven customer service track record | Insufficient device provisioning capabilities | |
| Customized end-user experiences | Main support stems from legacy workplace services | |
| 14. Stefanini (Visionary, Magic Quadrant, in Brazil). Total annual revenue in the 12 months covered by this research, ODWS represented 50% | Intensive focus on ODWS business | Limited global presence |
| Client satisfaction is a priority. | Limited XLA and outcome-based deals | |
| Increased focus on solutions for MSE | Innovation maturity needs time to develop. | |
| 15. Tata Consultancy Services (Leader, Magic Quadrant, India). For the total annual revenue in the 12 months covered by this research, ODWS represented 9%. | Continued evolution of ODWS offerings | Advanced GenAI use cases not in full production. |
| Strong focus on automation | Limited focus on MSE | |
| Wide range of pricing models | Client satisfaction needs improvement. | |
| 15. Tata Consultancy Services (Leader, Magic Quadrant, India). ODWS represented 9% of the total annual revenue in the 12 months covered by this research. | Dedicated vertically aligned solutions | ODWS accounts for a small percentage of the business |
| Growing focus on sustainability | Adoption of XLAs among clients needs improvement. | |
| Enhanced workplace capabilities for MSE | Automation needs improvement | |
| 16. Tech Mahindra (Niche Player Magic Quadrant, in India). Of the total annual revenue in the 12 months covered by this research, ODWS represented 5.21%. | Expanding ODWS strategy | Comparatively higher attrition rates in Europe and APAC |
| Greater emphasis on intelligence-driven automation | Limited contractual commitment toward XLAs and business outcomes | |
| Strategic solutions to support varied sectors | Limited involvement in agile deals | |
| 18. Wipro (Leader, Magic Quadrant, in India). Total annual revenue ODWS represented 16%. | Strong focus on delivery excellence | Slow client-base growth |
| Advancing automation capabilities for ODWS | Lack of MSE focus | |
| Positive growth and customer satisfaction | APAC business leans toward India |
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Author
Anoop C Nair has been Microsoft MVP for 10 consecutive years from 2015 onwards. He is a Workplace Solution Architect with more than 22+ years of experience in Workplace technologies. He is a Blogger, Speaker, and Local User Group Community leader. His primary focus is on Device Management technologies like SCCM and Intune. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Windows, Entra, Microsoft Security, Career, etc.