Critical Intune Email Alert on Service Outages | Must have Tip 1

Critical Intune Email Alert on Service Outages | Must have Tip

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Key Takeaways

  • Email alerts can now be configured to notify admins about Intune outages and incident status changes affecting their tenant.
  • Microsoft 365 Service Health and Advisory notifications can be delivered directly through email alerts.
  • Admins can track service incidents proactively without manually checking the Service Health dashboard.
  • The Microsoft 365 Service Health Status portal remains available even when access to the Microsoft 365 admin center is affected by service issues.
  • Service health updates help organizations identify, assess, and respond to cloud service disruptions more quickly.
  • Additional Microsoft channels, including Microsoft 365 Status updates, can be used to stay informed about ongoing service issues and resolutions.
  • These alerting capabilities improve visibility, incident response, and communication for Intune and Microsoft 365 administrators.

Critical Intune Email Alert on Service Outages | Must have Tip! The Microsoft 365 Service Health Status portal provides an alternative way to check the health of Microsoft cloud services when administrators cannot access the Service Health section in the Microsoft 365 admin center due to an ongoing service issue. This helps IT teams stay informed about outages, service degradations, and recovery progress even during major incidents.

Table of content

Critical Intune Email Alert on Service Outages | Must have Tip

Microsoft 365 Service health status portal helps admins when service issues prevent tenant admins from accessing Service health in the Microsoft 365 admin center. You can also refer to the official Twitter handler for Microsoft 365 Status to get more details. Harjit, my partner in crime, and I were recording the Namaste Techies show, and this email alert topic came into our discussion. So, don’t miss watching our show’s latest episode to get more details on raising Intune support requests with Microsoft.

Critical Intune Email Alert on Service Outages

There is a global outage, and non of the tenant admins can access the admin center portal to check the service status. What should we do to get the status of the service? A similar issue happened a few weeks before with MS Teams and other core Microsoft services. You can get more details on this issue from MS Teams, Graph API, and Windows 365 Provisioning Down services are down.

Critical Intune Email Alert on Service Outages | Must have Tip - Fig.1
Critical Intune Email Alert on Service Outages | Must have Tip – Fig.1

At that time, Microsoft used Microsoft 365 Service health status (https://status.office.com/) website to provide updates/status on the issue. If you have a similar issue, then even the email notification for Intune or any other services will not work.

Patch My PC

The Microsoft 365 service Health status in normal scenarios shows a generic message, as you see below. This would be the status even though Microsoft has some active (but lesser impact) service health issues. This means the following website is only for major impacts in Microsoft 365 cloud services.

Critical Intune Email Alert on Service Outages | Must have Tip - Fig.2
Critical Intune Email Alert on Service Outages | Must have Tip – Fig.2

Historical Intune Outages and Advisories

You can get the details of current Microsoft Intune Outages from Intune Service Health and Message Center. I posted about many Intune Outages last week. All your Tenant Specific service outages or degradation of services will be communicated through this channel.

For the historical messages and incidents on Intune, you need to look at the following URL. Login Tenant admin permission is required to access the history of service health issues. You can view info about the history of incidents and advisories that have been resolved.

You can also check Intune Incidents and Advisories history from the same place as other Microsoft 365 services. I have reported an issue with iOS application deployment, and that issue is also listed in the Intune incident history.

TitleServiceIDStatusStart TimeEnd Time
Users may fail to retrieve Microsoft OneNote content using Microsoft Graph APIsMicrosoft 365 suiteMO1338742Service restoredJun 4, 2026, 12:00 AM GMT+5:30Jun 4, 2026, 5:19 AM GMT+5:30
Some users’ Windows devices with policies configured to prevent auto updates may be installing driversMicrosoft 365 suiteMO1332784Service restoredJun 2, 2026, 6:30 PM GMT+5:30Jun 3, 2026, 11:38 PM GMT+5:30
Critical Intune Email Alert on Service Outages | Must have Tip – Table 1
Critical Intune Email Alert on Service Outages | Must have Tip - Fig.3
Critical Intune Email Alert on Service Outages | Must have Tip – Fig.3

Current Microsoft 365 Outages and Advisories

You can check Current Microsoft 365 Outages and Advisories from the Microsoft 365 admin center portal. However, this requires certain permissions on the M365 portal. These incidents and advisories appear when a specific service issue affects your enterprise tenant.

You can check the issues and health status of Intune and all other Microsoft services available with your current subscriptions from the Microsoft 365 admin center portal.

Issue TitleAffected ServiceIssue TypeStatusUpdatedID
Users may receive no response when prompting Microsoft 365 Copilot Chat using the Claude Opus modelMicrosoft 365 Copilot ChatIncidentService degradationJun 5, 2026, 2:05 AM GMT+5:30CW1352001
Critical Intune Email Alert on Service Outages | Must have Tip – Table 2

Follow the steps below to check the Microsoft 365 current status from the M365 admin center portal (direct link below). Make sure you are already logged into the same browser with admin accounts. If not, the direct link is not going to work for you.

You must go through the steps below if you are not logged into the M365 portal already with an admin account.

  • Login to https://admin.cloud.microsoft/
  • Navigate to Health and expand health to the list Service Health tab.
  • Click on the Overview tab to view active Intune Incident tickets from the M365 Admin center portal.
Critical Intune Email Alert on Service Outages | Must have Tip - Fig.4
Critical Intune Email Alert on Service Outages | Must have Tip – Fig.4

Configure Email Alerts for Intune Outages

You can configure it to receive Email Alerts for Intune Outages. There is an option to get email alerts when the Intune service status changes, for example, from Service Degraded to Service Restored.

To configure email alerts, you must login to the Microsoft 365 admin center portal with appropriate permissions. Once you login, try to click on the following link to open the Overview tab of service health status as explained in the above section.

  • Open https://admin.cloud.microsoft/
  • Click on the Customize option.
  • Click on the Email tab from Customize blade popup as shown below.
Critical Intune Email Alert on Service Outages | Must have Tip - Fig.5
Critical Intune Email Alert on Service Outages | Must have Tip – Fig.5

Now you must select the box “Send me email notifications about service health” to configure the email alerts for Intune Incidents. Here you have the option to add 2 email address such as the Primary email address and other email address,

    Critical Intune Email Alert on Service Outages | Must have Tip - Fig.6
    Critical Intune Email Alert on Service Outages | Must have Tip – Fig.6

    It’s time to fine-tune email alerts to avoid becoming these email alerts as spam. You have an option to include these issue types in email alerts. Those types include:

    • Incidents
    • Advisories
    • Issues in your environment that require action

    If you just want email alerts for Intune Outages, select only the Incidents option. So this will help to avoid a flood of email alerts from Advisories and other issues. I’m going to select all the 3 in this case.

    Critical Intune Email Alert on Service Outages | Must have Tip - Fig.7
    Critical Intune Email Alert on Service Outages | Must have Tip – Fig.7

    You can fine-tune the Microsoft 365 services from which you want email alerts. I will only select Intune and Windows 365 alerts for this post. This is mainly because my area of focus is Windows 365 and Intune.

    NOTE! – If you are looking to create Entra ID Related alerts, look for Identity Services and Microsoft 365 suit services.

    Once you select the Microsoft 365 services for which you get email alerts, click on the SAVE button to complete the Email Alerts for Intune Outages and Microsoft 365 Services Advisory and Status Change configurations.

    Critical Intune Email Alert on Service Outages | Must have Tip - Fig.8
    Critical Intune Email Alert on Service Outages | Must have Tip – Fig.8

    Results – Get Email Alerts for Intune Outages and Microsoft 365 Services

    After configuring the email alerts for Intune Outages and Microsoft 365 cloud services, you get the following message. These alerts include services such as Azure AD (Entra ID), Defender, Office 365, etc. It could take up to 8 hours before you start getting the email alerts.

    Changes saved. It may take up to 8 hours for these changes to take effect.

    Critical Intune Email Alert on Service Outages | Must have Tip - Fig.9
    Critical Intune Email Alert on Service Outages | Must have Tip – Fig.9

    Reported Issues in Microsoft 365 Service Health

    The Reported Issues tab in Microsoft 365 Service Health allows administrators to track issues that users in their organisation have reported during the last 30 days. This view helps IT teams identify recurring problems, monitor issue trends, and determine whether user-reported incidents are isolated cases or part of a broader service disruption.

    Admins can search, filter, export, and customize the reported issues list to simplify troubleshooting and improve service monitoring. If no issues have been reported recently, the portal displays a message indicating that no issues were reported during the selected period.

    Critical Intune Email Alert on Service Outages | Must have Tip - Fig.10
    Critical Intune Email Alert on Service Outages | Must have Tip – Fig.10

    Need Further Assistance or Have Technical Questions?

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    Author

    Anoop C Nair is a Workplace Technology solution architect with 25+ years of experience. Microsoft Certified Trainer. Microsoft MVP from 2015 onwards for consecutive 11+ years! He is a blogger, Speaker, and Founder of HTMD Community and HTMD Conference. His main focus is on Device Management technologies like Intune, Windows, and Cloud PC. He writes about technologies like Intune, SCCM, Windows, Cloud PC, Entra, and Microsoft Security.

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