Remote Assistance for Intune Managed Windows Device

0
Intune remote assistance

iOS, Windows, and Android Devices managed by Intune can be administered remotely using TeamViewer.  TeamViewer has options integrate with Intune. This TeamViewer integration gives an out of box experience from Intune console. TeamViewer integration with Intune helps IT Pro to provide remote assistance for Windows, iOS, and Android devices. You will see more details about Intune remote assistance.

Intune Remote Assistance with TeamViewer Prerequisites

The Intune administrator within the Azure portal must have following Intune roles. I would recommend reading Microsoft documentation about the prerequisites and Intune RBAC roles.

  • Update Remote Assistance: Allows administrators to modify the TeamViewer connector settings
  • Request Remote Assistance: Allows administrators to start a new remote assistance session for any user. Any Intune role within a scope does not limit users with this role. Also, user or device groups assigned an Intune role within a scope can also request remote assistance.
  • The Trial version of TeamViewer or TeamViewer license to integrate Intune. Also, these license requirements are same for remote assistance of Windows, iOS, and Android.

Video Experience – TeamViewer Intune Remote Assistance

Intune Integration with TeamViewer

As I mentioned above, Intune integration with TeamViewer is out of the experience for Intune admins. Microsoft and TeamViewer worked together to integrate TeamViewer’s API with Intune and Azure AD. The Intune Integration with TeamViewer is available in the Azure portal. I would recommend taking a free trial version version of TeamViewer for fourteen (14) days.

Intune remote assistanceYou can follow the below steps to Intune Integration with TeamViewer from Azure portal Intune devices blade. More details available in the video tutorial. To provide Intune remote assistance to Windows 10 devices, configure the Intune TeamViewer connector using the following steps:

  1. In the Azure portal, select All Services, and search for Microsoft Intune.
  2. In Microsoft Intune, select Devices, and then click on TeamViewer Connector.
  3. Select Connect (connection status will be Requires setup), and then accept the license agreement.
  4. Connection Status changes – Enabling connector…please wait
  5. Connection Status changes – Loading connector…please wait
  6. Connection Status changes – Connecting
  7. Select Log in to TeamViewer to authorize.
  8. A web page opens to the TeamViewer site. Enter your TeamViewer trial of full license credentials, and then Sign In. Close the web page.
  9. Click on Refresh to change the connection status to Active.

Intune remote assistance

Enable Intune Remote Assistance for All Devices

After the TeamViewer connector is configured, you’re ready to administer a device remotely. Use the following steps to enable all devices to take Intune remote assistance. More details available in the video tutorial.

  1. In the Azure portal, select All Services, and search for Microsoft Intune.
  2. In Microsoft Intune, select Devices, and then select All devices.
  3. From the list, select the device that you want to administer remotely. In the device properties, select New Remote Assistance Session.
  4. Click on Yes on New Remote Assistance Session the popup. Use the “Start Remote Assistance” link in the essentials session to start remote assistance for this device.
  5. Now all your devices are ready for Intune remote assistance.

Intune remote assistance

How to Start Intune Remote Assistance

Once you complete the following two sections, 1. Intune Integration with TeamViewer and 2. Enable Intune Remote Assistance for All Devices; you will be able to take Intune Remote assistance of Windows devices (also, Android and iOS devices) with TeamViewer. More details available in the video tutorial.

Actions – Intune Admin Experience

  1. In the Azure portal, select All Services, and search for Microsoft Intune.
  2. In Microsoft Intune, select Devices and select the device you want to take remote assistance from Intune.
  3. Click on Remote Assistance button to start the remote assistance.
  4. A web page opens to the TeamViewer site. The TeamViewer application will get downloaded. Run the TeamViewer application.
  5. Wait for the remote device to get ready for remote assistance connection.

Actions – End User Experience

As  TeamViewer remote assistance policy is flowing from Intune, it may take around 1 minute to reach the device. Make sure this Intune Remote assistance policy reached the device from Intune Company Portal.

Intune remote assistance

  1. Launch the Intune Company Portal.
  2. Select the notification “Your IT administrator is requesting control of this device for a remote assistance session”.
  3. A web page opens to the TeamViewer site. The TeamViewer application will get downloaded. Run the TeamViewer application (TeamViewerQS-id*.exe).
  4. TeamViewer Remote control pop windows and select Allow button.

TeamViewer Intune Remote Assistance Experience for Windows Devices

You have many rich controls of TeamViewer Intune Remote Assistance when you have the control of the remote Windows machine. You can transfer files, enable remote printing etc… More details available in the video tutorial.

Intune remote assistance

Resources

https://www.teamviewer.com/en/integrations/microsoft-intune/

Use TeamViewer to remotely administer Intune devices

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.