ConfigMgr Microsoft RAP Results Real-World Tips for SCCM Admins Configuration Manager. In the previous post, I provided tips to have successful and effective SCCM MS RAP data collection in the Real World.
In this post, we will see how we can improve ConfigMgr Microsoft RAP Results Real-World Tips.
As I mentioned in the last post, the MS RAP data collection is the first important step. More details “SCCM MS RAP Real-World Tips for IT Pros“.
Microsoft SCCM RAP Results in High Level
The Microsoft RAP assessment for SCCM provides you results grouped in two areas:- health issues and risk issues. Health issues reflect active problems regarding the configuration or proper function of the product and related components.
Risk issues include change control, monitoring, disaster recovery, service level agreements, and other items that, if left unresolved, increase the risk of future problems or worsening problems.
- 1. Health issues
- 2. Risk issues
What is SCCM Microsoft RAP Health Issues
Microsoft SCCM RAP provides results in two areas Health Issues and Risk Issues of the SCCM CB infrastructure. The health issues reflect problems regarding the configurations in the infrastructure, and this also checks the proper function of SCCM and its related components.
One of the most common health issues in the SCCM environment is site assignment boundary conflicts. This type of issue could give you a bad rating in Microsoft SCCM RAP engagement. I would also recommend to FIX the health issues related to SCCM MPs, DPs, SUP, and other SCCM components.
What are SCCM Microsoft RAP Risk Issues
Risk issues analyzed in Microsoft SCCM RAP confirm whether ITIL processes (like Change, Incident management) are followed in your SCCM environment. This also ensures whether you have any scheduled disaster recovery plans and procedures for your SCCM infrastructure.
MS SCCM RAP also confirms the SLA (Service Level Agreements) followed in your SCCM environment. Microsoft SCCM RAP RISK assessment looks into unresolved SCCM infrastructure HEALTH issues identified during the data collection.
One of the most common and highly rated RISK issues is the lack of documentation of the SCCM environment. Other risk issues could be the lack of SCCM DR documentation, and the lack of SCCM infra monitoring using SCOM or OpsMgr. There will be an assessment of the organization’s SCCM service improvements efforts.
Tips from the Real-world to Keep SCCM Infra Healthy and Risk-Free
Run the Microsoft RAP tool 2 weeks before and identify the issues in your SCCM CB environment. Fix the problems highlighted in the RAP reports and rerun the Microsoft SCCM RAP tool 1-2 days before the PFE visit.
Microsoft PFE will be onsite for 2 days. Try to RESOLVE the issues of your SCCM environment with Microsoft PFE on the first day. This will give you good results for Microsoft RAP. Also, this will help you to have a better SCCM environment.
Another important perspective of Microsoft RAP engagement for SCCM is operational processes followed in the organization. Take the Microsoft RAP questionnaire seriously, and the wrong answers to the questions could give you bad scorecards. You can retake the questionnaire survey if you think, you had given false answers to some questions.
Microsoft RAP tool is free for one year, and you can rerun the tool many times within that one-year time frame. To keep SCCM CB infra healthy and risk-free, I recommend to run the RAP tool every 3-4 months and look at the reports. This will help you to understand the SCCM environment in a better way.
- RAP as a Service Documentation – PDF-Datasheet and Prerequisites for SCCM RAP – here
- RAP as a Service (RaaS) from Microsoft Services Premier Support – Here
Anoop is Microsoft MVP! He is a Solution Architect in enterprise client management with more than 20 years of experience (calculation done in 2021) in IT. He is Blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. He writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc……………