Configure Offer Remote Assistance Policy using Intune

This post will help in understanding and setting the Configure Offer Remote Assistance Policy Using Intune. Here we are going to implement this policy using Intune’s Configuration Profiles. This policy’s main aspect is providing knowledge about configuring the Offer Remote Assistance Policy Using Intune.

Configure Offer Remote Assistance Policy configuration option enables you to control the activation or deactivation of Offer (Unsolicited) Remote Assistance on the computer. Enabling this policy allows users on the computer to seek assistance from their corporate technical support team using Offer (Unsolicited) Remote Assistance. Conversely, disabling this policy prevents users from accessing assistance through this method.

When you enable this policy, you gain two options for permitting helpers to offer Remote Assistance: “Allow helpers only to view the computer” or “Allow helpers to control the computer remotely.” While configuring this policy, you can also specify the users or user groups authorized to provide remote assistance.

Additionally, if you enable this policy, it’s advisable to activate firewall exceptions to facilitate Remote Assistance communications. The required firewall exceptions for Offer (Unsolicited) Remote Assistance vary depending on the Windows version in use:

Patch My PC

For Windows Vista and later, enable the Remote Assistance exception for the domain profile. The exception should encompass: Port 135:TCP %WINDIR%\System32\msra.exe %WINDIR%\System32\raserver.exe.

Configure Offer Remote Assistance Policy Using Intune Fig.1
Configure Offer Remote Assistance Policy Using Intune Fig.1

Windows CSP Details UnsolicitedRemoteAssistance

We will see Windows CSP Details for this Policy setting UnsolicitedRemoteAssistance. This policy configuration serves as a means to manage the activation or deactivation of Offer (Unsolicited) Remote Assistance on the computer. By enabling this policy, you grant users on the computer the ability to request assistance from their corporate technical support team via Offer (Unsolicited) Remote Assistance.

Conversely, disabling this policy precludes users from seeking help through this method. In the absence of a specific policy configuration, users won’t be able to employ Offer (Unsolicited) Remote Assistance for support from their corporate technical support staff.

CSP URI – ./Device/Vendor/MSFT/Policy/Config/RemoteAssistance/UnsolicitedRemoteAssistance

Adaptiva
Configure Offer Remote Assistance Policy Using Intune Fig.2
Configure Offer Remote Assistance Policy Using Intune Fig.2

Configure Offer Remote Assistance Policy using Intune

To Configure Offer Remote Assistance Policy Using Intune, follow the steps stated below:

  • Sign in to the Intune Admin Center portal https://intune.microsoft.com/.
  • Select Devices > Windows > Configuration profiles > Create a profile.

In Create Profile, I select Windows 10 and later in Platform, and select Profile Type as Settings catalog. Click on the Create button.

PlatformProfile Type
Windows 10 and laterSettings Catalog
Table 1 – Configure Offer Remote Assistance Policy Using Intune
Configure Offer Remote Assistance Policy Using Intune Fig.3
Configure Offer Remote Assistance Policy Using Intune Fig.3

On the Basics tab pane, I provide a name for the policy as “Configure Offer Remote Assistance Policy.” Optionally, if you want, you can enter a policy description and proceed by selecting “Next.”

Configure Offer Remote Assistance Policy Using Intune Fig.4
Configure Offer Remote Assistance Policy Using Intune Fig.4

Now in Configuration Settings, click Add Settings to browse or search the catalog for the settings I want to configure.

Configure Offer Remote Assistance Policy Using Intune Fig.5
Configure Offer Remote Assistance Policy Using Intune Fig.5

In the Settings Picker windows, I searched for the keyword Remote Assistance, I found the category Administrative Templates\System\Remote Assistance and selected this.

When I select that option as stated above, I see the sub-category Configure Offer Remote Assistance. After selecting that, click the cross mark at the right-hand corner, as shown below.

Configure Offer Remote Assistance Policy Using Intune Fig.6
Configure Offer Remote Assistance Policy Using Intune Fig.6

I kept the Configure Offer Remote Assistance as Disabled and clicked on Next to continue.

Configure Offer Remote Assistance Policy Using Intune Fig.7
Configure Offer Remote Assistance Policy Using Intune Fig.7

Using Scope tags, you can assign a tag to filter the profile to specific IT groups. One can add scope tags (if required) and click Next to continue. Now in Assignments, in Included Groups, you need to click on Add Groups, choose Select Groups to include one or more groups, and click Next to continue.

Configure Offer Remote Assistance Policy Using Intune Fig.8
Configure Offer Remote Assistance Policy Using Intune Fig.8

In the Review + Create tab, I review settings. After clicking on Create, changes are saved, and the profile is assigned.

Configure Offer Remote Assistance Policy Using Intune Fig.9
Configure Offer Remote Assistance Policy Using Intune Fig.9

Upon successfully creating the “Configure Offer Remote Assistance Policy, notification will appear in the top right-hand corner, confirming the action. You can also verify the policy’s existence by navigating to the Configuration Profiles list, where it will be prominently displayed.

Your groups will receive your profile settings when the devices check in with the Intune service. The Policy applies to the device.

Intune Report for Configure Offer Remote Assistance Policy

From the Intune Portal, you can view the Intune settings catalog profile report, which provides an overview of device configuration policies and deployment status.

To track the assignment of the policy, you need to select the relevant policy from the Configuration Profiles list. Reviewing the device and user check-in status lets you determine if the policy has been successfully applied. If you require more detailed information, you can click on “View Report” to access additional insights.

Configure Offer Remote Assistance Policy Using Intune Fig.10
Configure Offer Remote Assistance Policy Using Intune Fig.10

Intune MDM Event Log

To verify the successful implementation of String or integer policies on Windows 10 or 11 devices through Intune, you can leverage event IDs 813 and 814. These event IDs provide valuable insights into the application status of the policy as well as the specific value assigned to the policy on those devices. In the case of this particular policy, the value is a String and is linked to the event ID 814.

By analyzing these event IDs, you can gain a clear understanding of the policy’s application status and the corresponding value associated with it on the devices in question.

To confirm this, you can check the Event log path – Applications and Services Logs – Microsoft – Windows – Devicemanagement-Enterprise-Diagnostics-Provider – Admin.

MDM PolicyManager: Set policy string, Policy: (UnsolicitedRemoteAssistance), Area: (RemoteAssistance), EnrollmentID requesting merge: (5B88AEF1-09E8-43BB-B144-7254ACBBDF3E), Current User: (Device), String: (<Enabled/>), Enrollment Type: (0x6), Scope: (0x0).

Configure Offer Remote Assistance Policy Using Intune Fig.11
Configure Offer Remote Assistance Policy Using Intune Fig.11

When I opened the above Event log, I found that the policy I have applied to the device has been successfully implemented. By reviewing the log entry shown in the above image, the Event Viewer, I came across essential information, including the Area and Enrollment ID. These details play a significant role in identifying the corresponding registry path. To locate the specific information, please consult the table provided below:

AreaPolicyStringScopedEvent ID
RemoteAssistanceUnsolicitedRemoteAssistanceEnabledDevice814
Table 2 – Configure Offer Remote Assistance Policy Using Intune

The details presented in the table above for the Configure Offer Remote Assistance Policy Using Intune can be employed to access the registry settings that hold the group policy configurations on a specific computer. To accomplish this, you can execute “REGEDIT.exe” on the target computer and navigate to the precise registry path where these settings are stored.

  • Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\providers\5B88AEF1-09E8-43BB-B144-7254ACBBDF3E\default\Device\RemoteAssistance

When you navigate the above path in the Registry Editor, you will find the registry key named UnsolicitedRemoteAssistance. Also, when I navigated to the above path, I saw that the Registry Key was created.

Registry NameValue
UnsolicitedRemoteAssistanceDisabled
Table 3 – Configure Offer Remote Assistance Policy Using Intune
Configure Offer Remote Assistance Policy Using Intune Fig.12
Configure Offer Remote Assistance Policy Using Intune Fig.12

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Author

Abhinav Rana is working as an SCCM Admin. He loves to help the community by sharing his knowledge. He is a B.Tech graduate in Information Technology.

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