Fix Azure AD Subscription Error We cannot proceed with Signup Due to an Issue with Your Account

Fix Azure AD Subscription Error We cannot proceed with Signup Due to an Issue with Your Account? I’m a big fan of Microsoft’s Azure AD and Azure AD Premium offerings. The New Azure AD subscription is not up to my expectation at times.

I faced the following 3 errors several times when I tried to subscribe to Azure AD and Azure AD Premium. In this post, we will look into how we can get rid of troubles/issues during the New Azure AD subscription signup.

Fix Azure AD Subscription Error?

-We cannot proceed with Signup Due to an Issue with Your Account
-Verification by phone – We were unable to verify your account
-No subscription found – Before you can start using Microsoft Azure, you need to get a subscription

Here is a video tutorial to know more about the workaround (or solution?) for Azure AD subscription issue !

  1. Microsoft Azure Error We cannot proceed with Signup Due to an Issue with Your AccountAzure_AD_Subscription_4
  2. Azure AD Error – Verification by phoneWe were unable to verify your account. Azure_AD_Subscription_3
  3. No subscription found – Before you can start using Microsoft Azure, you need to get a subscription

All these Azure AD subscription errors are linked. The no subscription error can be because you must be using a different user name and password to log in to Azure AD.

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Try to open the Azure AD portal in a private browser.  Before activating the Azure AD subscription, the Microsoft verification team will check the phone number to see whether there is any active/expired subscription for the mobile number. If it’s there, they will not send the authentication code to your mobile. This could be one of the scenarios in that you will get error 2 ( Verification by phone – We were unable to verify your account).

In one of the EMS guides here, I read that “NOTE: Signing up for an Azure trial requires that you provide a credit card that has NEVER been used previously to sign up for an Azure subscription to verify your identity. Your credit card will be charged $1.00 initially to prove it is valid.

The charge will later be reversed. You may have only one trial account that uses the same billing information. If you already have a valid Azure trial account, you must use that for the labs or a different credit card.”

In my scenario, the mobile number was used for a different active AAD subscription. However, the email id was never used before for any subscription. The solution was to use the existing Azure AD subscription and create a new directory.

Log in to the Azure portal (https://manage.windowsazure.com) with your existing user name and password (active AAD subscription). Navigate to Active Directory and click on the NEW button at the bottom of the screen. If you don’t have an active subscription, you may have to raise a support call with Microsoft.

Azure_AD_Subscription_7 Fix Azure AD Subscription Error We cannot proceed with Signup Due to an Issue with Your Account
Fix Azure AD Subscription Error We cannot proceed with Signup Due to an Issue with Your Account

Once you click on the NEW button, Navigate via APP Services -> Active Directory -> Directory –> Custom Create. Click on the Custom Create button!

Azure_AD_Subscription_5

Once you click on the custom, create button, provide the directory and other details (Create a new directory, Name, and Domain name) on the page called “Add Directory” as you can see in the following picture. Click on the RIGHT mark.

Azure_AD_Subscription_6

Click on the new directory you just created and navigate to the Licenses tab.  Once you are there in the AAD licenses tab, click on “Try Azure Active Directory Premium Now” or “Try Enterprise Mobility Suite Now“.

Azure_AD_Subscription_8

That is it you just activated Azure AD Premium subscription or EMS subscription to newly created Azure AD.

Author

Anoop is Microsoft MVP! He is a Solution Architect in enterprise client management with more than 20 years of experience (calculation done in 2021) in IT. He is a blogger, Speaker, and Local User Group HTMD Community leader. His main focus is on Device Management technologies like SCCM 2012, Current Branch, and Intune. E writes about ConfigMgr, Windows 11, Windows 10, Azure AD, Microsoft Intune, Windows 365, AVD, etc…

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