Let’s discuss the ” Something Went Wrong 1001 ” Outlook error in Microsoft 365 Desktop Applications. If you encounter the “Something Went Wrong 1001” error while trying to sign in to Microsoft 365 Desktop Applications, you can take a few steps to troubleshoot and resolve the issue.
It would be best to start by checking your internet connection to ensure stability. Please also verify the status of your Microsoft 365 subscription to make sure it’s active and up to date.
Updating your Microsoft 365 applications to the latest version is also essential, as outdated software can contribute to sign-in problems. Microsoft will stop supporting Office 2016 and 2019 clients in Microsoft 365 on October 10, 2023.
Additionally, You should consider clearing any cached credentials associated with your Microsoft 365 account and double-checking your system’s date and time settings. Sometimes, security software like antivirus or firewall programs may interfere with the sign-in process, so temporarily disabling them could be worth a try.
Explain Something Went Wrong 1001 Error for Outlook or M365 App
If you try to add your Microsoft account to Outlook on your iOS device, you see the “Something went wrong 1001” error. WinTips says this might mean the app is corrupted. It suggests uninstalling the app, clearing the cache on your phone, and then reinstalling it.
As of August 8, 2023, a Microsoft Outlook spoofing vulnerability has been released, leading to security measures that block images and restrict the meeting body to read-only mode in Outlook Desktop. Additionally, after installing protections for the Microsoft Outlook security feature bypass vulnerability released on July 11, 2023, Outlook prevents opening hyperlinks containing fully qualified domain names (FQDN) and IP addresses.
| Error |
|---|
| Something Went Wrong 1001 |
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What does the “Something Went Wrong 1001” error mean in Microsoft 365 Desktop Applications?
The “Something Went Wrong 1001” is the error that indicates an issue with the sign-in process in Microsoft 365 Desktop Applications. Various factors, including internet connectivity problems, outdated software, or corrupted app files, can cause it.
Fix Something Went Wrong 1001 Error in Microsoft 365 Desktop Applications
When users try to sign in to Microsoft 365 desktop applications, they encounter the error message “Something went wrong 1001.” Microsoft has identified 2 scenarios that may be causing this issue. They are as follows.
- Security Software Impacting WAM Plug-in (AAD.BrokerPlugin)
- User Profile Management Issues
Security Software Impacting WAM Plug-in (AAD.BrokerPlugin)
In the first situation, when you see the “Something went wrong 1001” error, security software is causing trouble for a critical part called the WAM plug-in (AAD.BrokerPlugin) in Microsoft 365 apps. This plug-in is essential for logging in. To temporarily fix the issue, you can do the following 2 methods.
- Rebooting a Simple Fix for Mitigating Issues
- PowerShell Commandlets for WAM Repair
Rebooting a Simple Fix for Mitigating Issues
Restart helps refresh all the system memory registers, making the system ready to start over again. If you restart your computer regularly, it helps maintain optimal performance over time. It is a simple and effective way to keep things running smoothly and prevent any issues from affecting your system.
PowerShell Commandlets for WAM Repair
Open Powershell by clicking the Start button and typing “PowerShell” into the search bar. Once you open the PowerShell, you can start entering the PowerShell commands provided to repair the WAM plug-in or perform other tasks as needed.
Add-AppxPackage -Register “$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml” -DisableDevelopmentMode -ForceApplicationShutdown
Add-AppxPackage -Register”$env:windir\SystemApps\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\Appxmanifest.xml” -DisableDevelopmentMode -ForceApplicationShutdown
Error Caused by User Profile Management Issues
In the 2nd scenario, the “Something went wrong1001” error is caused by user profile management issues. This particular set of problems arises when user profile data is roamed on both Virtual Desktop Infrastructure (VDI) and physical devices.
The consequence of this roaming is the potential disruption of identity and authentication data components, leading to a problematic state. Remembering that the roaming data under the %localappdata% path is not supported would be best. If you decide to move content there, ensure that specific folders and registry keys always stay on your device.
- %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
- %localappdata%\Packages\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy
- %localappdata%\Packages\<any app package>\AC\TokenBroker
- %localappdata%\Microsoft\TokenBroker
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\IdentityCRL
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\AAD
- HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WorkplaceJoin
Other Methods to Solve the Error
Let’s discuss other essential and easy ways to solve the Something went wrong 1001 error issue. The following are the different methods to solve the error while trying to sign in to Microsoft 365 Desktop Applications.
Restart PC
If you have already tried the Restart method mentioned above and it didn’t work, don’t worry. There are more ways to fix the issue. Let’s explore the other methods listed below.
Repair Office or Microsoft 365 App
This is another method to solve this issue. Open the Settings app on your PC. Start menu > Settings app. In the settings app, switch to Apps and select Installed Apps, which is available on the right side. From the list of Installed apps, locate the Microsoft Office app, click on the 3 dots next to it and select modify.
The window below helps you repair your Microsoft 365 and Office programs. There are 2 types of repairs available: quick repair and online repair. Quick repair lets you fix the issue quickly without needing an internet connection.
Online repair fixes all issues but takes a little longer and requires an internet connection throughout. If you still have problems after a quick repair, select this option.
Current Status and Investigation Steps for the Error Something Went Wrong 1001
The Microsoft 365 teams are investigating the “Something went wrong 1001” error. While working towards a resolution, users are advised to continue using alternative platforms such as Outlook Web Access (OWA), Office Web Applications, or mobile applications.
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Author
About the Author – Vidya is a computer enthusiast. She is here to share quick tips and tricks with Windows 11 or Windows 10 users. She loves writing about Windows 11 and related technologies. She is also keen on finding solutions to and writing about day-to-day tech problems.
What a giant waste of time Outlook is.