How to Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

Let’s check how to deploy Support Center Using SCCM (a.k.a Configuration Manager). Support Center aims to reduce the SCCM\IT Admin challenges for client troubleshooting, real-time log viewing, or capturing the state of a Configuration Manager client computer for later analysis.

Support Center is a single tool to combine many administrator troubleshooting tools. Starting in Configuration Manager version 2103, Support Center is split into the following tools:

  • Support Center Client Data Collector: Collects data from a device to view in the Support Center Viewer. This separate tool encompasses the existing Support Center action to Collect selected data.
  • Support Center Client Tools: The other Support Center troubleshooting functionality, except for Collect selected data.

The following tools are still a part of Support Center –

  • Support Center Viewer
  • Support Center OneTrace
  • Support Center Log File Viewer

Related Post – How to Use Support Center Tool

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Support Center Tool – Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

Where is the SCCM Support Center Tool Located ?

You will find the Support Center installer on the SCCM site server at the following path: <Install Directory>\Program Files\Microsoft Configuration Manager\tools\SupportCenter

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

How to Install Support Center (SCCM Troubleshooting Tool) ?

Prerequisites

Install the following components on the server or client computer on which you install Support Center:

1E Nomad
  • Any Windows OS version supported by Configuration Manager. Support Center doesn’t support mobile devices or macOS. For more information, see Supported OS versions for clients.
  • .NET Framework 4.5.2 is required on the computer where you run Support Center and its components.

You can get more details about SCCM Support Center Troubleshooting Tool and work behavior step by step here – SCCM Troubleshooting Tool -Support Center ConfigMgrSupportCenter.exe

Create Support Center Application Using SCCM

  • Launch ConfigMgr Console.
  • Navigate to \Software Library\Overview\Application Management\Applications.
  • Right Click on the Applications node, Select Create Application.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • On the General page of the Create Application wizard, select Automatically detect information about this application from installation files.

Automatically detecting application information is the best option to create a basic application with a single deployment type, Installer file with no dependencies or requirements. After you create an application by using this procedure, edit it as needed.

  • In the Location box, click Browse to specify the application installation file you want to use to detect application information.

Note – Ensure you have copied Support Center Installer file to the network path. You must have access to the network path and any subfolders that include application content.

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • On the Import Information page of the Support Center Application wizard, review the information, and then select Next
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • On the General Information page of the Create Application wizard, specify the following information about the application –

Application Name, Administrator commentsPublisher, and Software version are additional metadata to further describe the application.

  • Validate the following information and click Next.
Name – Configuration Manager Support Center
Installation Program – Support Center MSI installation
msiexec /i "SupportCenterInstaller.msi" /q

Installation Behavior – Install for system
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • Confirm the Settings. Click Next to complete the Application wizard.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

The Application creation process completed successfully. Click close.

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

The new Configuration Manager Support Center application now appears in the Applications node of the Configuration Manager console. You’ve finished creating an application.

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

After you create an application, edit it as needed. You can add or change deployment types and add Icons, metadata, detection methods, dependencies, or requirements.

Deploy Support Center Using SCCM

  • Navigate to \Software Library\Overview\Application Management\Applications
  • Right-click on the Configuration Manager Support Center application that we created in the above section. Select Deploy.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

On General Page, click Browse to specify the device collection to which you want to deploy the support center. Click Next.

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • Click on Add to specify the Distribution Point server to distribute the Source files of Support Center application, Select available DP, and Click OK. Click Next.

Note – If the application content is already distributed, then they appear here.

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • On the Deployment Settings , select the Purpose of the deployment. Click Next.
Action – From the drop-down list, choose whether this deployment is to Install or Uninstall the application.


Purpose: From the drop-down list, choose one of the following options:

Available: The user sees the application in Software Center. They can install it on demand.
Required: The client automatically installs the app according to the schedule that you set.

Note – You can’t change the action of a deployment after you create it.

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • On the Scheduling tab, you can specify the schedule when this application is deployed or available to client devices.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • On User Experience tab, leave the default selected options.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • On the Alerts page, Click Next.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • Review the selected options and click Next.
  • Deploy Software Wizard completed successfully. Click Close.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

Verify the content distribution – In the summary tab, under Content status. If the content distribution were successful, it would appear with Green color as shown.

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

Results – Support Center Application

  • In the target device, launch the Software Center. In the Applications tab Software Center shows the Support Center application as available. Click on the Install button to start the installation.
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
  • After successful installation, Starting in SCCM version 2103, you will find the following five tools on the Start menu in the Microsoft Endpoint Manager group –
    • Support Center Client Data Collector
    • Support Center Client Tools
    • Support Center Viewer
    • Support Center OneTrace
    • Support Center Log File Viewer
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

In SCCM version 2010 and earlier, the Start menu group for Support Center includes these tools –

Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr
Deploy Support Center Using SCCM | Troubleshooting Tool | ConfigMgr

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