Microsoft is working on Intune Company Portal Freeze Issue on iOS devices during sign-in. The end-user impact is: Users’ Intune Company Portal app on iOS devices may freeze during sign-in.
If you get a similar complaint from iOS users in your organization, the issue is probably with the latest version of the Intune company portal. Earlier, we published a post that end users cannot log in to Intune company portal app when installed on Windows 10 or Windows 11.
Initially, Microsoft reported that users’ Intune Company Portal app on iPads using iOS 16.2 is freezing during sign-in. The initial communication from Microsoft was 2 weeks before with an Intune incident IT499256. This issue is FIXED as per the latest update from Microsoft on Tuesday, February 7, 2023, 12:51 AM (2/6/2023, 7:21 PM UTC).
Microsoft already updated that the latest build of the Company Portal app contained a code issue that is causing the deadlock after users of any iOS version attempt to sign in.
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Impact: Intune Company Portal Freeze Issue on iOS devices
The impact is on end-users using the iOS 16.2 version of iOS devices. The Microsoft Intune enrollment is impacted on these iOS devices. As the freeze occurs during sign-in, this issue is preventing some users from enrolling devices.
FIX: Intune Company Portal Enrollment Issue on iOS Devices
Microsoft has already identified the root cause for the freezing issue with Intune Company Portal. Microsoft has already developed and is in the process of validating a potential fix to address this issue.
Any user signing into the Intune Company Portal app on iOS devices operating build 5.2212.0 is impacted. The validation process is completed and now waiting for Apple’s approval to update the company portal app in the Apple store.
Intune Company Portal Freezes during enrollment Issue Root cause is explained below. This issue happened after the Intune service update, maybe Intune 2301 version.
A recent service update intended to improve the gathering of device information during sign-in to the Microsoft Intune service contains a code issue resulting in the app hanging upon launch, causing an impact.
|iOS 16.2 Upgrade Issue
|Some users’ Intune Company Portal app on iOS devices may freeze during sign in
|Between 16th September 16, 2021 (Intune 2207), and August (Intune 2208)
|Estimated start time: January 19, 2023, 11:56 PM
|Incident – IT499256
|Microsoft is awaiting Apple App Store approval to make the fix available to affected users.
Issue Closer Note
Final status: Microsoft confirmed that the updated version of the Intune Company Portal app is now available for download via the App Store and determined that this issue is resolved. Affected users may need to manually update their devices to the latest version of the app to experience impact relief.
But there are comments from other users who are still facing even after the updated version of Intune Company portal. But there is no confirmation on this from Microsoft.
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