Intune Company Portal Login Issues with Windows 10 Anniversary Update | Endpoint Manager? Have you tried to log in to Intune company portal from Windows 10 1607 machine? The Intune company portal application is not allowing to login when it is installed on Windows 10 1607 Build # 14393.00 or Build # 14393.82.
The issue is explained in the video below. Basically, it won’t allow you to log in with your user name and password. Rather, you will get redirected to the login page again and again.
Intune Company Portal Login Issues
After 3 login attempts the company portal application will show you the following error “Login error occurred – an error occurred while attempting to login”. You may also get the following details in the error log. Have you ever seen this? I have seen this issue different Intune/AAD tenants in the following scenarios:-
- Windows 10 AAD Joined
- Windows 10 MDM enrolled (Work account)
- Windows 10 OOBE
I don’t have any solution for this issue yet. If you can reproduce this issue then please do comment on this post. When I remove add Work or School account from Settings – Accounts – Access work or school, then I’m able to login to the Intune company portal.
However, it will (obviously) say “You need to add your device before you can install apps.”. In case, you select “Don’t add this device” then Intune company portal will proceed to the next page where will show you the “my devices” list, etc… with a note “it looks like you need to add this device so that you can install apps”.
Log File Details – Intune Company Portal :-
Intune Company Portal Login Issues with Windows 10 Anniversary Update | Endpoint Manager?
Microsoft.Management.Services.SelfServicePortal.CommonViewModels.ServiceLoginPageViewModel.<AuthenticateWithExceptionHandlingAsync>d__36.MoveNext() 2016-09-03T06:03:13.4876367Z WARN Event None 400 f67a7f1d-54e3-41e0-a838-e39ec3385ba3 3-0-0 Displaying error dialog Title: Login error occurred Message:An error occurred while attempting to login. Exception: Microsoft.Management.Services.SelfServicePortal.Common.Portable.Authentication.IntuneAuthenticationException: Failed to authenticate with AAD at Microsoft.Management.Services.SelfServicePortal.Extensions.AzureAD.Common.Authentication.AuthenticationResultHelper.ThrowIfAuthenticationStatusIsNotSuccess(AuthenticationStatus authenticationStatus) at Microsoft.Management.Services.SelfServicePortal.Extensions.AzureAD.Common.Authentication.AzureADAuthenticationService.<AuthenticateAsync>d__0.MoveNext()
Resources
Intune Device Management – HTMD Blog #2 (howtomanagedevices.com)
Learn Microsoft Intune Related Posts Real World Experiences (anoopcnair.com)
Anoop, have you experienced Windows Phone 10 devices losing EAS policy after they are upgraded to Windows Phone 10 1607? We have noticed that some of our phones are being updates over the air by the carrier to Phone 10 1607 and once they receive the update, they begin losing the ability to access their email and none of SCCM Baselines are being applied
Lee, I have not done in depth testing with this in Windows phone.