Key Takeaways
- Single Pane for Faster Troubleshooting
- Device-Level Filtering Improves Accuracy
- Rich Troubleshooting Data and Diagnostics
- Advanced Reporting Capabilities
- Always Check Service Health First
Explore Intune Troubleshooting Plus Support Dashboard for Intune Issues! The Troubleshooting + Support workspace includes tabs such as Summary, Devices, Groups, Policy, Applications, App Protection Policy, Updates, Enrollment Restrictions, Diagnostics, and ServiceNow Incidents, giving help desk teams a comprehensive view of user and device health from a single console.
Table of Content
Table of Contents
Explore Intune Troubleshooting Plus Support Dashboard for Intune Issues
The Troubleshooting + Support experience provides a centralized view of user, device, policy, compliance, application, and enrollment information, allowing administrators to investigate issues from one location.
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In this video, you will learn about the latest Troubleshooting + Support experience in Microsoft Intune and how it helps administrators quickly identify and resolve user and device issues.
Enable New Intune Troubleshooting Experience for Intune Issues
The troubleshooting pane lets help desk operators, and Intune administrators view user information. Here you can see how you enable and explore new Troubleshooting Experiences from Intune for checking user and device issues.
- Sign in to the Microsoft Intune admin center https://intune.microsoft.com/.
- You can find the troubleshooting pane by selecting Troubleshooting + support > Troubleshoot.
Select a User for Troubleshooting
In the Users section, select the user you want to troubleshoot. In this example, we selected Vaishnav. The screen displays basic user information, including the user’s display name, email address, and User Principal Name (UPN). This information helps administrators confirm they are troubleshooting the correct user account before reviewing devices, policies, applications, and other details.
User Overview and Troubleshooting Information
Once a user is selected, their information is loaded into a new tabbed format that starts with an overview of their licensing, and account status. The following tabs are available to help troubleshoot and diagnose issues your users may be experiencing:
- Summary
- Devices
- Groups
- Policy
- Applications
- App protection policy
- Updates
- Enrollment restrictions
- Diagnostics
Review the Summary Tab in Troubleshooting + Support
The Summary tab provides a quick overview of the selected user’s Intune status. It helps administrators quickly identify potential issues without navigating through multiple sections. In this tab, you can view information related to policies, compliance status, applications, app protection policies, and other key management details. The Summary tab serves as a starting point for troubleshooting by giving a consolidated view of the user’s overall device and policy status.
Review Application, Device, and App Protection Status
The Summary tab provides a quick overview of the user’s application deployment, device status, app protection status, and assigned roles. In this example, the user has 5 installed applications, 1 failed application, 5 available applications, 3 applications waiting for installation status, and 2 applications marked as not applicable.
The Devices section shows that 1 device is enrolled and currently has no enrollment failures, compliance issues, or offline status. The App Protection section displays the synchronization status of app protection policies, while the Roles and Scopes section shows the number of roles and scope assignments associated with the user. This information helps administrators quickly identify deployment and management issues from a single view.
View Detailed Policy Deployment Status
If you click the Policy hyperlink, Intune opens a detailed list of all policies assigned to the selected user or device. This view provides important information such as the device name, policy name, platform, policy type, and deployment status (policy state). Administrators can use this information to verify whether policies were successfully applied and quickly identify any policies that have failed, are pending, or require further investigation.
Device Details Overview
In the Devices tab, you can view detailed information about each device, including the device name, management type, ownership, and other relevant details. This section helps administrators quickly identify and manage devices by providing key information in a single view.
Group Details Overview
In the Groups tab, you can view information about all associated groups, including the group name, Object ID, membership type, and other relevant details. This section provides a comprehensive overview of group configurations and memberships, making it easier to manage and identify groups within your organization.
Policy Details Overview
In the Policies tab, you can view detailed information about all policies, including the policy name, targeting assignments, policy type, and other relevant details. This section provides a centralized view of policy configurations, helping administrators review assignments and understand how policies are applied across devices and users.
Application Details Overview
In the Applications tab, you can view detailed information about the applications associated with the selected user. This includes the application name, targeted devices, assignment details, and other relevant information. The section provides a comprehensive overview of app deployments and assignments, helping administrators monitor and manage application distribution effectively.
App Protection Policy Details
In the App Protection tab, you can view detailed information about the App Protection Policies assigned to the selected user. This section displays policy-related details and helps administrators verify app protection configurations. In this example, the selected user does not have any specific App Protection Policy assigned, so no policy details are displayed.
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Author
About Author – Jitesh, Microsoft MVP, has over six years of working experience in the IT Industry. He writes and shares his experiences related to Microsoft device management technologies and IT Infrastructure management. His primary focus is Windows 10/11 Deployment solution with Configuration Manager, Microsoft Deployment Toolkit (MDT), and Microsoft Intune.