How To Deploy Dell SupportAssist Using Intune HTMD Blog

Learn how to deploy Dell SupportAssist using Intune. This Intune application deployment guide will help you with the MSI application deployment, and the process to upload an MSI in Intune Admin center.

Dell SupportAssist is a smart technology designed to avoid troubleshooting and disruptions using automated, proactive, and predictive support. With SupportAssist: Update your drivers and applications for peak PC performance. Remove virus and malware infested files before they can harm your system.

SupportAssist utility offered by Dell, allows you to update drivers and applications for peak PC performance, Scan PCs hardware to find out issues, Automate, proactive, and predictive support, and adjust network settings to optimize speed, storage space, and stability.

SupportAssist Agent monitors and provides automated support for one or more devices. If you have
multiple devices that you want to monitor using SupportAssist Agent, you can either use SCCM or Intune for the deployment.

Dell SupportAssist Install Uninstall Commands

You can download the SupportAssist installer directly from Dell official site. They have provided different setups for different environments. You can easily differentiate and choose the right setup.

The following table gives you all the details for the Dell SupportAssist tool including the silent installation command line, and Product Code.

Note – The MSI parameters will be automatically used for the deployment using Intune, If the MSI file needs additional command-line options consider using Intune Win32 app management.

Name	Install Command Line	Uninstall Command Line	Detection Method
Dell SupportAssist Deployment Tool – Windows Installer (*.msi file)	Install -> msiexec /i “SupportAssistx64-3.10.4.18.msi” /q	Uninstall -> msiexec /x {E0659C89-D276-4B77-A5EC-A8F2F042E78F} /q	Windows Installer – {E0659C89-D276-4B77-A5EC-A8F2F042E78F}

Table 1 – Dell SupportAssist Installation Parameters

Deploy Dell SupportAssist using Intune MSI Application Guide

Follow the steps below to upload the MSI file for deploying Dell SupportAssist to managed devices. To start with the Intune line-of-business app package creation, keep the downloaded SupportAssist.msi setup installation file in the appropriate location.

Sign in to the Microsoft Intune admin center https://endpoint.microsoft.com/
Select Apps > All apps > Add, or you can navigate to Apps > Windows > Windows Apps.

Select Apps - Deploy Dell SupportAssist Using Intune Fig.1 — Select Apps – Deploy Dell SupportAssist Using Intune Fig.1

On the Select app type pane, under the Other app types, select Line-of-business app and click Select.

Select Line-of-business app - Deploy Dell SupportAssist Using Intune Fig.2 — Select Line-of-business app – Deploy Dell SupportAssist Using Intune Fig.2

On the Add app pane, click Select app package file. Select the browse button. Then, select the downloaded application MSI file. Once you select the app file, The app details appear with Name, Platform, Size, and context.

When you’re finished, select OK on the App package file pane.

Select App package file - Deploy Dell SupportAssist Using Intune Fig.3 — Select App package file – Deploy Dell SupportAssist Using Intune Fig.3

Enter the Name of the App (For Example – Dell SupportAssist), and Enter the description of the app. Enter the Publisher name – Dell and Command-line arguments – Optionally, enter any command-line arguments you want to apply to the .msi file when it runs.

Upload an icon for the app. This icon is displayed with the app when users browse the company portal. You may specify the additional app information here and click Next.

NOTE! – Do not include the “msiexec” command or arguments, such as /i or /x, as they are automatically used.

App Information - Deploy Dell SupportAssist Using Intune Fig.4 — App Information – Deploy Dell SupportAssist Using Intune Fig.4

Scope tags are filtering options provided in Intune to ease the admin jobs. In the scope tag section, you will get an option to configure scope tags for the application. Click on Next.

Scope tags - Deploy Dell SupportAssist Using Intune Fig.5 — Scope tags – Deploy Dell SupportAssist Using Intune Fig.5

Under Assignments, In Included groups, click Add groups and then choose Select groups to include one or more groups to which you want to deploy Dell SupportAssist, Include the filter limited for Dell devices. Click Next to continue.

Here you can check how to create a filter Rule for device manufacturer Dell in Intune. You can also create different Azure AD dynamic device groups.

(device.manufacturer -eq “Dell”)	Include or exclude device manufacturer Dell
(device.model -in [“Latitude 5330”])	Specific model to include or exclude

Table 2 – Filter Device Manufacturer Dell

Assignments - Deploy Dell SupportAssist Using Intune Fig.6 — Assignments – Deploy Dell SupportAssist Using Intune Fig.6

You will see the details you provided during the application creation process. Review your settings and select Create to add the app to Intune.

Review Summary - Deploy Dell SupportAssist Using Intune Fig.7 — Review Summary – Deploy Dell SupportAssist Using Intune Fig.7

Here you will see the status Uploading is in progress – How much time will it take to complete the upload? It depends on the size of the application and the speed of internet connectivity.

Please wait some time to complete the upload process, and you can check the progress by clicking on the Notification icon. Once the package is uploaded and finished, you will get the status “Upload finished.”

Deploy Dell SupportAssist Using Intune Fig.8

Monitor Dell SupportAssist Deployment

Where is the folder where Intune downloads the applications before it installs on a Windows device? Intune cache folder location, how to find out cache folder location. Check more details Cache Folder Windows 10 MDM Agent LOB Applications.

To monitor the application installation, select the application, and here you can check the device and user check-in status. If you click on Device install status, additional details are displayed.

Tracking Intune MSI App Deployment via Windows Registry

All the information can be easily tracked using the registry for tracing deployment issues. LOB app deployment details can be checked from the following registry path HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EnterpriseDesktopAppManagement.

There will be two sub-keys corresponding to the

system SID (all zeros) [will list all device context MSI deployments]
user SID [will list all user context MSI deployments]

Under System or user subkeys, you will find the MSI app deployments from Intune listed using the MSI Product ID of the package. Explore the post from Joy on how you can troubleshoot Intune app deployment issues using the Windows 10 or 11 registry and events.

Author

1 thought on “How to Deploy Dell SupportAssist Using Intune”

Adnane

December 5, 2022 at 6:08 pm

Hello
Thanks for Sharing all informations about intune, it is really very hellpfull <3
i have deployed Dell SupportAssist on many laptops like you have mentionned on this article, it was perfect, but when i execute the application on each laptop i got the message:

This app has been clocked by your system administrator.
Contact your system administrator for more info

Please do you have any idea about that? i have no applocker applied, is it a policy that block execution of dell supportassist? other applications can be installed and opened without any problem.

Thank you in advance for your help

How to Deploy Dell SupportAssist Using Intune

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